Jennifer K. Ramirez
Seagoville,TX
Summary
A determined, passionate, and enthusiactic animal lover. Thriving to grow within a workspace, and develop new ideas.
Overview
10
10
years of professional experience
Work History
VETERINARIAN ASSISTANT/ Shift Leader
Banfield hospital
07.2020 - Current
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Educated pet owners on proper care techniques, fostering strong relationships between clients and their pets.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
- Restrained animals for examination and treatment.
- Monitored vital signs and provided nursing care for animals.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
VETERINARIAN ASSISTANT
VIP PETCARE
10.2019 - 06.2020
- Provided pet owners with excellent customer service and compassionate care for animals.
- Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Followed safety protocols for handling animals.
- Contributed to team success by cross-training in reception duties, such as answering phone calls and processing payments.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Restrained animals for examination and treatment.
Sales Associate/Delivery Driver
Tiffs Treats
01.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Handled cash transactions securely when required for payment-on-delivery orders, maintaining accuracy in financial records.
Telephone Operator
Nielsen Ratings
09.2017 - 01.2018
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Personal Assistant to the Owner
Personal Employer
05.2017 - 09.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Used discretion when handling confidential information.
Sales Associate
Sprinkles Cupcakes
01.2015 - 04.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Veterinarian Technology -
Eastfield College
Mesquite, TX01-2026
High school diploma -
Creekview High School
01.2016
Skills
- Teamwork
- Adaptability
- Proficient in Microsoft
- Time management skills
- Effective communication
- Willingness to learn
- Patient care
- Multitasking and organization
- Strong work ethic
Anticipatedgraduation
Veterinarian Technology, Cedar Valley Community College, Lancaster, TX, 05/01/24
Languages
Spanish
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Timeline
VETERINARIAN ASSISTANT/ Shift Leader
Banfield hospital
07.2020 - Current
VETERINARIAN ASSISTANT
VIP PETCARE
10.2019 - 06.2020
Sales Associate/Delivery Driver
Tiffs Treats
01.2018 - 10.2019
Telephone Operator
Nielsen Ratings
09.2017 - 01.2018
Personal Assistant to the Owner
Personal Employer
05.2017 - 09.2017
Sales Associate
Sprinkles Cupcakes
01.2015 - 04.2017
Veterinarian Technology -
Eastfield College
High school diploma -
Creekview High School