Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Krawczyk

Northampton,MA

Summary

Pursuing employment that will allow me to utilize my work experience and passion, combined with my ambition of providing service to people in our community who are seeking resources with mental illness and/or substance abuse.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Unit Coordinator

Gosnold Treatment Center
04.2023 - Current
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Assisted with processing patient admissions, transfers and discharges.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Activities Assistant

Linda Manor Assisted Living Facility
09.2021 - 05.2022
  • Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation
  • Implementing activities that accommodate those with special needs
  • Observing participants at events, gauging their enjoyment and obtain their feedback to make improvements if needed
  • Keeping records regarding event planning resources, participant interest, and other notable information, such as injuries or behavioral incidents
  • Reporting medical concerns or observations
  • Adhering to and enforcing all safety procedures.

Front Desk Agent

Turnberry Place
05.2020 - 03.2021
  • Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared
  • Maintained strict property security, monitoring visitors and restricting access
  • Satisfied guest needs with prompt, knowledgeable service
  • Secured guest valuables in property safes and monitored access
  • Organized and maintained conference room calendar and set up space for meetings
  • Collected, sorted, and distributed all incoming mail and packages
  • Maintained office security standards, checking in guests and issuing badges
  • Updated Excel tracking spreadsheets with latest project, financial and customer information
  • Greeted persons entering establishment, determined nature and purpose of visit, and provided directions to specific destinations
  • Protected guest and business information with strict adherence to confidentiality and information security practices.

Assistant Manager

Foothills Hospitality
12.2018 - 03.2020
  • Ensure that guests are receiving an unparalleled guest experience
  • Remain readily accessible to guests and employees at all times
  • Make reservations, check-in and check-out guests as needed
  • Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention
  • Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
  • Prepare MOD report
  • Maintain effective communications between all hotel departments
  • Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed
  • Monitor all no-show charges, research credit card discrepancies and processes
  • Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues
  • Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies
  • Investigate, report and coordinate all hotel accidents.

Front Desk Agent

Station Casinos
11.2015 - 12.2018
  • Answers and handle all guest inquiries while maintaining current service offerings, in-house activities
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Greeted all guests in a courteous manner, registered and issued room keys
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
  • Performed concierge service for a four-star hotel.

Office Coordinator/Supervisor

Diamondback Pest Management
10.2005 - 10.2015
  • Answered phone & scheduled services
  • Prepared work orders for the exterminators' daily routes
  • Drafted semi-annual newsletters
  • Reconciled bank account
  • Payroll & Distribution
  • Credit & Collection
  • State & Federal Tax Preparation
  • Inventory Management.

Education

License in Nursing Assistant - Nursing Assistance

Fieldstone School
Worcester, MA
06.2014

Associate of Science - Criminal Justice

Ashworth College
Norcross, GA
01.2011

Skills

  • Time Management
  • Conflict Resolution
  • Clinical Documentation
  • Teamwork and Cooperation
  • Organizational Skills
  • Group Facilitation
  • Documentation

Certification

BLS - (CPR & AED)

American Heart Association

Expires: 10/2024


Relias Training

BSAS - up to date




Timeline

Unit Coordinator

Gosnold Treatment Center
04.2023 - Current

Activities Assistant

Linda Manor Assisted Living Facility
09.2021 - 05.2022

Front Desk Agent

Turnberry Place
05.2020 - 03.2021

Assistant Manager

Foothills Hospitality
12.2018 - 03.2020

Front Desk Agent

Station Casinos
11.2015 - 12.2018

Office Coordinator/Supervisor

Diamondback Pest Management
10.2005 - 10.2015

License in Nursing Assistant - Nursing Assistance

Fieldstone School

Associate of Science - Criminal Justice

Ashworth College

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Jennifer Krawczyk