Online Behavioral Health Coach Noom
03.2018 - Current
- Amplify app experience by acting as the initial point of contact for users and guiding them through their health journey
- Utilize motivational interviewing and empathy skills to drive customer success
- Advocate for users by capturing feedback and communicating their feedback internally
- Provide empathetic, one on one communication with members through text messages and phone calls
- Escalate clinical concerns to the support team
- Improve customer satisfaction by providing conflict resolution
- Assist with running wellness projects and tasks to generate employee engagement
- Examples include: Make a Friend, Noom Accountability Program, data collection
- Support hiring team with scheduling interviews and conducting mock-coaching sessions
- Collaborate with other team members across the organization
- Mentor and empower new hires and co-workers by allowing them to shadow, ask questions, and problem solve together
- Successfully operate Google Suites, Slack, and Zoom to help convey information to team efficiently
- Orient members to Noom by introducing the product, providing technical support, researching/answering questions, and sending resources to members.
