Jennifer Kriewald
Everett,Washington
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. With extensive knowledge of logistics and supply chain processes, service delivery and proven multitasking abilities. Committed to maintaining and growing professional relationships to increase profitability and drive business results. Eager to work in a position that allows me to utilize my prior experience and training in a dynamic and fast paced environment which will challenge me to learn, develop, and expand my skills.
Overview
25
25
years of professional experience
Work History
Repair Service Representative II
Panasonic Avionics Corporation
03.2021 - Current
- Serve as a liaison and advocate between customers, the repair shop, the logistics team as well as other internal PAC departments; facilitating communication, driving the repair process from induction of the repair into the shop, through the process of generating and presenting quotes to customers and providing vital details both to the customers, shop, and logistics team to ensure a smooth flow from start to finish
- Collaborate closely with SCO, on internal MSA contract customers, helping to ensure timely deliveries customer contract repairs
- Monitor repair backlog to drive successful TAT turnaround times, providing an extra focus on CSS and penalty customer units.
Shipping/Receiving Coordinator
Panasonic Avionics
01.2016 - 03.2021
- Inspect all repaired units prior to packing and shipping to ensure they have all necessary documents for compliance with FAA regulations such as FAA Form 8130, packing in reference to ATA 300 guidelines and processing the shipments to domestic and international line stations and customers utilizing Oracle and Ramco software tools.
Customer Service Technical Specialist and Employee Transportation Coordinator
International Shipping Services, Novitex Enterprise Solutions (formerly known as Pitney Bowes Management Services) (Microsoft)
01.2006 - 01.2016
- Inspect and process international shipments, ensure all shipments are compliant with all US export, trade, and transportation regulations
- Preparation of customs declaration paperwork & federal filings
- Update product database in accordance with annual trade reform
- Manage relations & serve as a liaison between customers, the Microsoft Trade team and freight forwarders
- Project management, creation and maintenance of program and procedure manuals for the department, training of employees
- Perform internal audits of past shipments and daily metrics and participate in usability testing on new shipping software solutions as they are rolled out
- In addition, I held the Employee Transportation Coordinator (ETC) position, and I was responsible for managing the Commute Trip Reduction program, distributing the Annual CTR brochure, promoting alternative commute options, and providing support to employees on finding appropriate commute options that meet their needs.
Assistant Manager
Taco Bell
01.2004 - 01.2005
- Provide support to the General Manager in daily operations, including supervision and organization of staff, implement policies & procedures designed to make our workplace run more efficiently, place weekly product orders & track inventory cost and control.
General Manager
Dairy Queen
01.2000 - 01.2004
- Responsibilities included tracking of sales, labor and food costs and trends
- I was responsible for recruiting, training, and scheduling my employees and maintaining a pleasant and motivating workplace
- I also was responsible for daily and monthly bookkeeping such as cash journals, purchase journals and inventory logs.
Education
No Degree - General Studies
Central Washington University
Ellensburg, WASkills
- I am a results oriented, dependable professional, experienced in customer service, logistics and team management I pride myself in my excellent customer service skills and my ability to motivate my fellow co-workers to make our workplace something we can be proud of I excel in a fast-paced environment and greatly enjoy working with people I find myself to be a very quick student, picking up new skills and techniques easily, which allows me to adapt in different situations and problem solve efficiently I am experienced in Microsoft Excel and Outlook and Word, have previously held dangerous good shipping certifications, and have attended training and received certification from the Bureau of Industry and Security on US Export Controls
- Customer Relations
- Customer Support
- Account Management
- Schedule Management
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Team Development
- Customer Service
- Microsoft Outlook
Notable Accomplishments
- I have been an integral part of a team who has successfully driven the effort to reduce penalties to zero for the first time in 3 years on a high profile internal MSA contract customer and a monthly scorecard higher than ever recorded previously.
- As customer focal of another high profile penalty customer, I have successfully driven the effort to deliver near zero penalties on a consistently regular daily basis for 6+ months running
- At my previous job, identified our shipping department as being out of compliance with export trade regulations and developed and implemented the export control compliance program for our international shipping mailroom bringing the department into compliance with a stringent and robust program and developing a strong working relationship with the Microsoft Trade Compliance Team.
Timeline
Repair Service Representative II
Panasonic Avionics Corporation
03.2021 - Current
Shipping/Receiving Coordinator
Panasonic Avionics
01.2016 - 03.2021
Customer Service Technical Specialist and Employee Transportation Coordinator
International Shipping Services, Novitex Enterprise Solutions (formerly known as Pitney Bowes Management Services) (Microsoft)
01.2006 - 01.2016
Assistant Manager
Taco Bell
01.2004 - 01.2005
General Manager
Dairy Queen
01.2000 - 01.2004
No Degree - General Studies
Central Washington University