Jennifer Kroeger
Woodbridge,VA
Summary
Results-oriented sales specialist with a track record of leveraging strategies to achieve targets and foster business development
Overview
20
20
years of professional experience
Work History
Professional Server
BBB CORPORATION
02.2019 - Current
- Established lasting patron relationships, regularly obtaining favorable feedback through exceptional service
- Displayed superior multitasking capabilities in fast-paced environments.
- Managed guest complaints with urgency and precision to ensure enjoyable dining experiences for all visitors.
- Executed upselling techniques achieving 30% improvement in average check size.
Owner/Operator
Anytime Pet Care
08.2010 - 12.2020
- Established and managed pet sitting service, ensuring reliable care for pets. Delivered in‑home consultations with prospective clients, building immediate rapport and converting meeting into a signed service agreement.
- Built a reputation for trustworthiness, professionalism, and exceptional customer experience. Cultivated strong relationships through consistent reliability. Developed trust with clients by maintaining high standards of service delivery.
- Executed all marketing, sales, and client acquisition strategies independently. Managed comprehensive business operations to ensure consistent growth and efficiency.
Managing Director/Regional Sales Trainer
HairClub of Columbia
01.2008 - 04.2010
- General Manager and Director of Operations for high-traffic cosmetic hair replacement salon and surgical sales center.
- Oversee dynamic staff comprising sales consultants, stylists, membership advisers, and office administrators.
- Surpassed monthly and yearly overall center budget and sales targets, enhancing customer satisfaction and acquiring new clients while retaining current clientele.
- All management duties, including interviewing and hiring, training staff, payroll processing, inventory control, accounts receivable oversight, and overall club operations.
- Facilitated daily sales meetings and conducted weekly sales training sessions for staff.
- Executed corporate advanced training sessions multiple times annually.
- Lead training initiatives for Northeast Region of Hair Club sales team.
Sales Director
Gold's Gym
01.2006 - 12.2008
- Established lasting patron relationships, regularly obtaining favorable feedback through exceptional service
- Displayed superior multitasking capabilities in fast-paced environments.
- Managed guest complaints with urgency and precision to ensure enjoyable dining experiences for all visitors.
- Executed upselling techniques achieving 30% improvement in average check size.
Education
B.A. - History/Education
University of Mary Washington
Fredericksburg, VASkills
- Operational efficiency
- Sales management
- Business growth
- Business startup
- Client engagement
- Coaching and development
- Sales discussions
- Sales strategy design
- Talent acquisition
- Workforce training
- Guest relations strategy
- Hospitality service skills
Timeline
Professional Server
BBB CORPORATION
02.2019 - Current
Owner/Operator
Anytime Pet Care
08.2010 - 12.2020
Managing Director/Regional Sales Trainer
HairClub of Columbia
01.2008 - 04.2010
Sales Director
Gold's Gym
01.2006 - 12.2008
B.A. - History/Education
University of Mary Washington