Jennifer Krueger
Ossipee,NH
Summary
Being part of a school bus company for many years, I have grown from a school bus attendant, to a school bus driver, to a school bus trainer and office assistance. I have a strong understanding of effective routing and transportation. I also have knowledge of School Bus Training and Office Assistant (some Assistant Management) and DOT compliance requirements as well as state compliance. I am highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. I am a driven leader to motivate and develop employees to the best they can be. I seem to have a good rapport with all school districts involved with our location as well as parents who may call with issues they may have. I also have a really good rapport with all of our drivers at our location and I try my hardest to resolve any conflict or situations that they may have.
Overview
23
23
years of professional experience
Work History
Trainer
First Student
01.2019 - Current
- Improved trainee performance by providing constructive feedback and personalized coaching during practice drives.
- Increased driver retention with thorough orientation programs for new hires, emphasizing company culture and expectations.
- Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
- Ensured regulatory compliance by updating training materials according to federal, state, and local guidelines for school bus drivers.
- Enhanced communication among the driver team with regular updates on company news, policy changes, and upcoming events.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Taught drivers how to drive, conduct school bus loading and unloading procedures, proper railroad crossing procedures, emergency evacuation procedures, etc.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Have added onto my knowledge not only for training but onto Office Assistant work as well. Answering phones and transferring to correct employee or manager, maintain relationships and have rapport with school administrators and principals, communicate with parents and teachers and try to solve the problems if they have any. Also, help with scheduling to make sure all routes are covered. Help with charter work as needed. Maintain a strong relationship with all outside school districts to the best of my ability and up until it needs to be brought to the Location Managers level.
Grocery Store Cashier
E.M. Heath's
09.2018 - 09.2019
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Stocked shelves of inventory so shelves never appeared bare.
Waitress
Hart's Turkey Farm
03.2018 - 06.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
School Bus Driver
First Student
12.2017 - 06.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
School Bus Driver
First Student
09.2017 - 12.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along designated routes according to tight schedules.
- Ensured student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
School Bus Driver
Durham School Bus Services
03.2015 - 08.2017
- Began as a school bus attendant and helped driver to maintain safety and ensure school bus rider rules were enforced.
- While working as an attendant and at another job outside of the school bus industry, I went on to train to obtain my CDL.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
Lead Housekeeping Supervisor
Brookdale Assisted Living
02.2015 - 01.2017
- Reduced employee turnover rate by fostering a positive work environment, offering training opportunities, and recognizing outstanding performance.
- Implemented environmentally friendly cleaning practices, reducing the environmental impact of operations while maintaining high-quality standards.
- Assisted in maintaining departmental compliance with local health regulations through proper sanitation practices and routine audits.
- Collaborated with other departments to address guest concerns efficiently, enhancing overall customer experience at the assisted living facility.
Administrative Assistant
Hurd Automall
02.2011 - 06.2014
- Began as a receptionist and worked my way up. Receiving phone calls on a multiline system and directed calls to sales employees, management, owner, and service department.
- Handled auction paperwork and titles when also entering data into the system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Conducted accounts receivables and handled cash, credit card payments, and money orders.
- Followed through with insurance cancellations and cutting checks back to customers.
Waitress
Newport Creamery
12.2001 - 06.2004
- First job on the books
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
Pilgrim High School
Warwick06-2004
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Materials preparation
- Training material updates
- Materials organization
- Presentations and demonstrations
- Customer service
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Team motivation
- Task delegation
- Staff management
- Team building
- Employee scheduling
- Customer rapport
Timeline
Trainer
First Student
01.2019 - Current
Grocery Store Cashier
E.M. Heath's
09.2018 - 09.2019
Waitress
Hart's Turkey Farm
03.2018 - 06.2019
School Bus Driver
First Student
12.2017 - 06.2018
School Bus Driver
First Student
09.2017 - 12.2017
School Bus Driver
Durham School Bus Services
03.2015 - 08.2017
Lead Housekeeping Supervisor
Brookdale Assisted Living
02.2015 - 01.2017
Administrative Assistant
Hurd Automall
02.2011 - 06.2014
Waitress
Newport Creamery
12.2001 - 06.2004
High School Diploma -
Pilgrim High School
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