JENNIFER KRUSE
San Antonio,TX
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
8
8
years of professional experience
Work History
Team Lead
UPS
01.2021 - 09.2024
- Serves as a subject matter expert for Inside Sales Representative
- Lead a team of 9 inside sales representatives on sales skills to help increase volume, revenue and pull through
- Schedule priority objectives to help lead them to be on plan
- Assist supervisor in monitoring and tracking performance parameters of the inside sales representatives by working one on one with each of the 9 inside sales representative on their individual skill development
- Work with inside sales representatives in developing customer relationships
- Focus on pricing strategy and solution strategy as a component of value creation
- Maintains up to-date knowledge of UPS’s products and services to coach Inside Sales Representatives
- Reviews DRIVE Reports and Einstein Dashboards
- Listens to inside sales representatives' customer calls, provide Feedback and coach for improvement in customer retention and maximization of business opportunities
- Provides expertise in SSN to reinforce principles and apply SSN strategies for value based selling
- Mentors new hires and helps them apply information learned in introductory training classes to integrate them into the Inside Sales organization
- Teach, review and manage processes for DRIVE Leads, CTP, Call Quality, Cultivation and bid compliance
Inside Sales Representative
UPS
01.2018 - 01.2021
- Serve as a business consultant to analyze business’s needs and determine the proper outcome to support businesses within assigned territory
- Initiate sales calls to develop a potential sales cycle within each opportunity found for both domestic and international
- Report weekly progress to supervisor to ensure sales goals are met
- Maintain a relationship with clients to produce an effective exchange of services offered by both parties
- Facilitated different leadership positions within the inside sales representative role for the team throughout the year
- Pull weekly and yearly sales reports to analyze and evaluate financial data and trends to determine impact on customer and company objectives
- Assesses, identifies, measures, and monitors customer’s business needs, and align account strategies to maximize profitability and meet strategic goals
- Understanding customer business models, operating structures, and strategic objectives to offer appropriate logistic sales solutions
- Solicits information from customers through a variety of questioning and probing techniques
- Create a pre-calling plan for each individual industry to create the appropriate probing questions throughout the sales initiative
- Refreshing knowledge of important industry information that will help plan calling strategy
- Managed approximately 2.5 hours of call time on the phone with averaging 25 outgoing phone calls
Administrative Assistant - Sales
ALTMAN PLANTS
01.2017 - 01.2018
- Company Overview: One of the region’s largest wholesale nurseries providing millions of plants per year to major retailers
- Provide comprehensive administrative support to the sales department
- Directly assist the Divisional Sales Field Manager and Office Sales Manager through provision of timely reporting, exceptional customer service, and effective problem-solving practices
- Create plan-o-grams unique to the Home Depot brand and its urban, suburban, and regional marketing needs
- Run daily and weekly sales reports, aggregate and analyze data, and provide senior management with information needed for short and long-term planning purposes
- Assist with planning of corporate events, and provide support and information to third party vendors
- One of the region’s largest wholesale nurseries providing millions of plants per year to major retailers
Education
Bachelor of Science - Agricultural Business
Texas A&M
College Station 12.2016
Skills
- Collaboration
- Team Building
- Sales & Marketing
- Time Management
- Relationship Building
- Reporting
- MS Office
- Customer Service
- Written & Verbal Communication
- Documentation
- Critical Thinking
- Process Improvement
- Leadership Development
- Stress Management
- Problem Solving
- Confidentiality
- Business to Business Sales
- Logistics
- Sales Analysis
- Pricing
- Planning
- Problem Analysis
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Accomplishments
- Exceeding territory sales plan 121.12% - 2024
- Exceeding territory sales plan 102.15% - 2021
- Exceeded territory sales plan 157% - 2020
- Top SMB ISR – Most Accepted Bids - 2020
- World of Champions Q4 – Silver 2020
- World of Champions – Silver 2020
- World of Champions Q4 – Gold 2019
Community Service
- Poth Summer League Basketball – Coach
- National Agribusiness Marketing Association – Member
- Saddle & Sirloin Club – Member
- Habitat for Humanity - Volunteer
- United Way – Leadership Giver
- BRG Veterans Committee – Committee Member
Timeline
Team Lead
UPS
01.2021 - 09.2024
Inside Sales Representative
UPS
01.2018 - 01.2021
Administrative Assistant - Sales
ALTMAN PLANTS
01.2017 - 01.2018
Bachelor of Science - Agricultural Business
Texas A&M