Jennifer Kump
Pittsford,NY
Summary
Highly talented and responsible individual with a strong work ethic, driving excellence in multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term customer relationships, consistently achieving goals. Exceptional organizational skills and thrive in fast-paced environments, demonstrating strong time-management abilities. Enthusiastic and energetic professional who brings a positive attitude, enhancing the overall work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Banker
M&T Bank
02.2022 - Current
- Branch customer experience through sales, service and digital engagement
- Meets customer service and sales needs as required by the assigned branch
- Opening and management of business accounts with referrals to Treasury management features including business fraud
- Booking and scheduling customer appointments and referrals with financial advisors and mortgage representatives
- Opening and management of retirement accounts
- Taking and processing credit applications including credit card, loans, lines and home equities
- Office management
- Identifying and escalating cases of suspected fraud and processing
- Review, approve and help resolve Consumer and Business Banking customer overdrafts and exception processing
- Adhere to applicable compliance/operational risk controls including internal controls in accordance with Company or regulatory standards and policies via internal and external audit point
Universal Banker
M&T Bank
02.2021 - 02.2022
- Supported and adhered to daily operations of the branch
- Educated customers through shoulder-to-shoulder digital demonstrations
- Lobby management
- Opening deposit accounts including checking, savings and certificates of deposits
- Completing and identifying customer needs and referrals to financial advisor or mortgaging representatives
- Process customer/account maintenance accurately
- Booking and scheduling customer appointments
- Completing and identifying customer needs and referrals to financial advisor or mortgaging representatives
- Educating customers on Consumer and Business Banking, including digital banking
- Taking and processing credit card applications
- Differentiated customer service and providing financial awareness and guidance
- Assistance of branch support across the M&T footprint of Rochester
Supervisor and Baker
Tim Hortons
03.2019 - 02.2021
- Prepared, baked and cooked food and beverage
- Adhering to food and safety regulation protocols
- Cleaning, sanitizing and health check monitoring and management of staff and edible goods
- Training and supervising new staff members and shift supervising
- Processing, counting and performing bank deposits and cash controls at end of day
- Sales experience for promotional and seasonal items and advertising
- Opening and closing restaurant following all security, cleaning, preparation and monitoring activities
Bank Teller
M&T Bank
01.2019 - 02.2020
- Specialized in branch customer service experience through digital engagement, lobby management, transactional processing and retail servicing interactions
- Processed a variety of financial transactions in an accurate and efficient manner
- Accurately balance and process customer transactions efficiently following Bank Policy
- Taking ownership of escalated account services issues until resolution
- Completed branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
- Process customer/account maintenance accurately
- Adhered to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Maintained M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities
- Responsible for meeting and maintaining registration requirements under the Federal SAFE Act
Deli Clerk (Delicatessen Clerk)
Price Chopper Supermarkets
05.2016 - 12.2018
- Handles various products in the deli department Interacting with customers to make sales
- Slicing meats and cheeses
- Taking inventory of products on display
- Promotion of types of meat or cheese available
- Follow deli food safety and sanitary regulations to create a safe environment
Teaching Assistant
Dr. William Tooke
01.2015 - 05.2015
- Incorporate experiential components into course
- Initiate and facilitate classroom discussions
- Collaborate with colleagues to address teaching ethical and moral issues of society
- Provide counseling and guidance in course components and in group presentations
- Conduct research in a particular field of knowledge and share findings with other colleagues
Cashier & Waitress
Amore Mio Pizzeria & Restaurant
05.2014 - 07.2014
- Planning and booking reservations or to-go orders
- Guest and customer services
- Waitressing
- Food preparation
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Receiving and processing payments via cash and electronically
- Assist cooks and kitchen staff with various tasks as needed
Mentor in Youth Development
Francis Lewis High School
09.2012 - 06.2013
- Plan, direct, and participate in recruitment and enrollment activities
- Observe students during classroom and play activities to evaluate students' performance, behavior, social development and physical health
- Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
Dean Office Assistant
Francis Lewis High School
09.2012 - 06.2013
- Inventory and ordering processing
- Compile, sort and file records of office activities, business transactions, and other activities
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Maintain and update filing, inventory, mailing, and database systems
Education
Bachelor of Science - Psychology
State University at Plattsburgh
Plattsburgh, NY08.2017
High School Diploma with Honors -
Francis Lewis High School
Fresh Meadows, NY06.2013
Skills
- Banking regulations as per NYS
- Operating Systems
- Customer service
- Retail sales
- Loan submission, processing and funding
- Business documentation and formation
- Telemarketing
- Banking
- Administrative experience
- Fraud
- Communication skills
- Financial services, support and products
- Microsoft (Word, Outlook, Excel, One Note, PowerPoint, Office, Teams, etc)
- Windows
- Fax, print & copier machines
Certification
Notary Public, 07/01/22, 07/01/26
Personal Information
Authorized To Work: US
Timeline
Relationship Banker
M&T Bank
02.2022 - Current
Universal Banker
M&T Bank
02.2021 - 02.2022
Supervisor and Baker
Tim Hortons
03.2019 - 02.2021
Bank Teller
M&T Bank
01.2019 - 02.2020
Deli Clerk (Delicatessen Clerk)
Price Chopper Supermarkets
05.2016 - 12.2018
Teaching Assistant
Dr. William Tooke
01.2015 - 05.2015
Cashier & Waitress
Amore Mio Pizzeria & Restaurant
05.2014 - 07.2014
Mentor in Youth Development
Francis Lewis High School
09.2012 - 06.2013
Dean Office Assistant
Francis Lewis High School
09.2012 - 06.2013
Bachelor of Science - Psychology
State University at Plattsburgh
High School Diploma with Honors -
Francis Lewis High School
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