Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Jennifer Kump

Jennifer Kump

Pittsford,NY

Summary

Highly talented and responsible individual with a strong work ethic, driving excellence in multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term customer relationships, consistently achieving goals. Exceptional organizational skills and thrive in fast-paced environments, demonstrating strong time-management abilities. Enthusiastic and energetic professional who brings a positive attitude, enhancing the overall work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Relationship Banker

M&T Bank
02.2022 - Current
  • Branch customer experience through sales, service and digital engagement
  • Meets customer service and sales needs as required by the assigned branch
  • Opening and management of business accounts with referrals to Treasury management features including business fraud
  • Booking and scheduling customer appointments and referrals with financial advisors and mortgage representatives
  • Opening and management of retirement accounts
  • Taking and processing credit applications including credit card, loans, lines and home equities
  • Office management
  • Identifying and escalating cases of suspected fraud and processing
  • Review, approve and help resolve Consumer and Business Banking customer overdrafts and exception processing
  • Adhere to applicable compliance/operational risk controls including internal controls in accordance with Company or regulatory standards and policies via internal and external audit point

Universal Banker

M&T Bank
02.2021 - 02.2022
  • Supported and adhered to daily operations of the branch
  • Educated customers through shoulder-to-shoulder digital demonstrations
  • Lobby management
  • Opening deposit accounts including checking, savings and certificates of deposits
  • Completing and identifying customer needs and referrals to financial advisor or mortgaging representatives
  • Process customer/account maintenance accurately
  • Booking and scheduling customer appointments
  • Completing and identifying customer needs and referrals to financial advisor or mortgaging representatives
  • Educating customers on Consumer and Business Banking, including digital banking
  • Taking and processing credit card applications
  • Differentiated customer service and providing financial awareness and guidance
  • Assistance of branch support across the M&T footprint of Rochester

Supervisor and Baker

Tim Hortons
03.2019 - 02.2021
  • Prepared, baked and cooked food and beverage
  • Adhering to food and safety regulation protocols
  • Cleaning, sanitizing and health check monitoring and management of staff and edible goods
  • Training and supervising new staff members and shift supervising
  • Processing, counting and performing bank deposits and cash controls at end of day
  • Sales experience for promotional and seasonal items and advertising
  • Opening and closing restaurant following all security, cleaning, preparation and monitoring activities

Bank Teller

M&T Bank
01.2019 - 02.2020
  • Specialized in branch customer service experience through digital engagement, lobby management, transactional processing and retail servicing interactions
  • Processed a variety of financial transactions in an accurate and efficient manner
  • Accurately balance and process customer transactions efficiently following Bank Policy
  • Taking ownership of escalated account services issues until resolution
  • Completed branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
  • Process customer/account maintenance accurately
  • Adhered to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
  • Maintained M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
  • Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Deli Clerk (Delicatessen Clerk)

Price Chopper Supermarkets
05.2016 - 12.2018
  • Handles various products in the deli department Interacting with customers to make sales
  • Slicing meats and cheeses
  • Taking inventory of products on display
  • Promotion of types of meat or cheese available
  • Follow deli food safety and sanitary regulations to create a safe environment

Teaching Assistant

Dr. William Tooke
01.2015 - 05.2015
  • Incorporate experiential components into course
  • Initiate and facilitate classroom discussions
  • Collaborate with colleagues to address teaching ethical and moral issues of society
  • Provide counseling and guidance in course components and in group presentations
  • Conduct research in a particular field of knowledge and share findings with other colleagues

Cashier & Waitress

Amore Mio Pizzeria & Restaurant
05.2014 - 07.2014
  • Planning and booking reservations or to-go orders
  • Guest and customer services
  • Waitressing
  • Food preparation
  • Maintain clean and orderly checkout areas and complete other general cleaning duties
  • Receiving and processing payments via cash and electronically
  • Assist cooks and kitchen staff with various tasks as needed

Mentor in Youth Development

Francis Lewis High School
09.2012 - 06.2013
  • Plan, direct, and participate in recruitment and enrollment activities
  • Observe students during classroom and play activities to evaluate students' performance, behavior, social development and physical health
  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations

Dean Office Assistant

Francis Lewis High School
09.2012 - 06.2013
  • Inventory and ordering processing
  • Compile, sort and file records of office activities, business transactions, and other activities
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Maintain and update filing, inventory, mailing, and database systems

Education

Bachelor of Science - Psychology

State University at Plattsburgh
Plattsburgh, NY
08.2017

High School Diploma with Honors -

Francis Lewis High School
Fresh Meadows, NY
06.2013

Skills

  • Banking regulations as per NYS
  • Operating Systems
  • Customer service
  • Retail sales
  • Loan submission, processing and funding
  • Business documentation and formation
  • Telemarketing
  • Banking
  • Administrative experience
  • Fraud
  • Communication skills
  • Financial services, support and products
  • Microsoft (Word, Outlook, Excel, One Note, PowerPoint, Office, Teams, etc)
  • Windows
  • Fax, print & copier machines

Certification

Notary Public, 07/01/22, 07/01/26

Personal Information

Authorized To Work: US

Timeline

Relationship Banker

M&T Bank
02.2022 - Current

Universal Banker

M&T Bank
02.2021 - 02.2022

Supervisor and Baker

Tim Hortons
03.2019 - 02.2021

Bank Teller

M&T Bank
01.2019 - 02.2020

Deli Clerk (Delicatessen Clerk)

Price Chopper Supermarkets
05.2016 - 12.2018

Teaching Assistant

Dr. William Tooke
01.2015 - 05.2015

Cashier & Waitress

Amore Mio Pizzeria & Restaurant
05.2014 - 07.2014

Mentor in Youth Development

Francis Lewis High School
09.2012 - 06.2013

Dean Office Assistant

Francis Lewis High School
09.2012 - 06.2013

Bachelor of Science - Psychology

State University at Plattsburgh

High School Diploma with Honors -

Francis Lewis High School
Jennifer Kump