Results-driven healthcare leader offering 10 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
QUALIFICATIONS, EMS Medical Management
05.2021 - Current
Manage multiple medical facilities which includes: assessing needs of the facility, determining essential supplies, and staffing requirements within budget obligations
Responsible for hiring and maintaining staff at facilities which includes: interviewing, hiring, training, scheduling, and in person instruction
Developed Standard Operation Procedures for all sites to streamline operations and serve as training documentation for onboarding employees
Provides weekly updates to staff which opens communication among employees in a clinical environment
Coordinates training for newly added services for clinical staff
Continuously evaluates staff to ensure proper protocols remain in place
Participates in weekly business and clinical interdepartmental meetings
Identifies quality assurance and risk management issues and provides corrective actions to reduce and eliminate error
Ensures that all clinical staff is accurately notating patients’ electronic health records
Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
Business Manager
Dragon Law Taekwondo
05.2019 - 05.2021
Responsible for student setup within the online portal where payments and attendance are monitored
Managed monthly invoicing and payment processes
Coordinated special fundraising events for students
Maintained social media by posting announcements and advertising for new students
Managed fulfilling orders placed such as uniforms, merchandise, and essential equipment
Medical Assistant
Main Line Allergy
10.2008 - 01.2014
Check patients into their room prior to meeting with the doctor and collecting vital signs and obtaining medical history
Perform Pulmonary Function Tests to assess patients for asthma and family history of asthma
Educate patients in regards to asthma and allergy conditions
Train patients and their family members for the use of an EpiPen
Perform skin testing on patients and assist physician with the following:
Preparation and administration of medications as directed by the doctors
Collection of blood samples, recording of specimens, and preparation for testing
Explanation of treatment procedures and instructions to patients
Senior Airman, Combat Medic
Unites States Air Force
10.2005 - 06.2014
Served as the Assistant to Tech Sergeant in the EMT section of the 514th Medical Mobility Wing
Mentored and monitored new Airmen within the unit
Responsible for certification renewals for personnel within unit
Managed the Immunization department to ensure 100% compliance of unit
Assisted al Malcolm Grow Hospital in nursing care by providing patients with physical and mental support during rotations throughout hospital floors and clinics
Responsible for patient care at the Philadelphia VA hospital which included: IV's, blood work, EKG's, and monitoring glucose levels
Medical Screening Technician
Healthfair USA
09.2006 - 08.2008
Provided preventative screenings including Electrocardiograms, Arterial Stiffness testing, Ankle Brachial testing to monitor blood circulation, Bone Density testing to determine risk of Osteoporosis
Administered blood tests for the C-reactive protein, which screens for Cardio Vascular Disease, Prostate testing, and Thyroid testing.
Education
Medical Service Specialist -
United States Air Force
Bachelor of Arts - Business Administration, Healthcare Management
American InterContinental University
03.2009
Skills
Direct Patient Care
Phlebotomy
EKG testing
Medical and Trauma Assessments
Triaging patients
Recognizing life threatening injuries
Clinical Quality Improvement
Managerial Experience
Certification
National Registry Emergency Medical Technician, United States Air Force - 2005-2014
Immunization Technician - United States Air Force-2005-2014
Timeline
Clinical Operations Manager
QUALIFICATIONS, EMS Medical Management
05.2021 - Current
Business Manager
Dragon Law Taekwondo
05.2019 - 05.2021
Medical Assistant
Main Line Allergy
10.2008 - 01.2014
Medical Screening Technician
Healthfair USA
09.2006 - 08.2008
Senior Airman, Combat Medic
Unites States Air Force
10.2005 - 06.2014
Medical Service Specialist -
United States Air Force
Bachelor of Arts - Business Administration, Healthcare Management
Firefighter/Paramedic at Dinwiddie Fire & Ems And Dinwiddie Emergency ManagementFirefighter/Paramedic at Dinwiddie Fire & Ems And Dinwiddie Emergency Management