Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Kuzdzal

Macomb,MI

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

18
18
years of professional experience

Work History

Associate Broker

EXp Realty, LLC
03.2012 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed strong relationships with clients through regular communication, understanding their needs, and offering suitable solutions.
  • Increased sales revenue by implementing effective marketing strategies and utilizing market research to identify potential clients.
  • Streamlined operations by automating processes, leading to increased efficiency and time savings for the team.
  • Ensured compliance with real estate regulations by staying up-to-date on industry changes and maintaining accurate records for all transactions.
  • Assisted clients in negotiating contracts for optimal results, ensuring their interests were protected throughout the process.
  • Conducted thorough property evaluations to provide accurate pricing recommendations to clients based on market trends and property condition.
  • Collaborated closely with other brokers, creating a productive work environment that fostered teamwork and shared knowledge.
  • Continually updated marketing materials to maintain a compelling brand image that attracted new clients and retained existing ones effectively.
  • Monitored market trends regularly to stay informed about current conditions and advise clients accordingly for strategic decision-making purposes.
  • Achieved consistent sales targets through diligent prospecting efforts combined with strong negotiation skills and market knowledge.
  • Mentored junior associates, sharing industry expertise to help them develop their skills and build successful careers in the field.
  • Expanded referral network by attending industry events, building professional relationships with fellow brokers and agents, leading to increased business opportunities.

Account Coordinator TTS

BorgWarner Automotive
10.2008 - 01.2010
  • Effectively manage competing priorities within tight timelines
  • Assist in driving business development through strategic proposal development, sales materials creation, and account management initiatives
  • Oversee large-scale prototype orders for multiple customers, track sales estimates, sales pipeline reporting as needed and contribute actively to SAP for prototype sales operations and safety committee initiatives
  • Conduct internal audits for TS16949 compliance
  • Maintain detailed logs for customer price changes and assist in collection of customer tooling claims.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery

Account Manager, Inside Sales

Borgwarner
08.2005 - 10.2008
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Contributed to team objectives in fast-paced environment assisting with needs for multiple accounts.
  • Negotiated prices, terms of sales and service agreements for Tier II internal accounts as well as service accounts of OEM's for over $1M in volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Supported the Account Manager in developing long-term relationships with key clients for business retention.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.
  • Assisted in preparing sales presentations, proposals, and contracts, contributing to an increase in revenue generation.
  • Maintained accurate records of all client transactions, ensuring compliance with company policies and procedures.
  • Coordinated logistics for events, trade shows, and conferences to strengthen brand visibility within the target market.
  • Organized joint sales calls with current customers and outside vendors.

Education

Bachelor of Science - Marketing

Oakland University
Rochester
12.2004

Skills

  • Relationship Building, Negotiating, Numerical Analysis, Customer Relationship Management, Assertiveness, Market Monitoring
    Contract Negotiation
  • Entrepreneurial Spirit, Attention to Detail, Team Coordination, Strategic Planning, Team Management, Negotiating
  • Effective Communication, Anticipation, CRM, Public Relations, Public Relations, Managing Multiple Priorities
  • Commitment To Excellence, Management, Brand Management, Operations Management, Account Management
  • Production Account, Key Account Management, Internal Audit, Accounting, Business Development, Data Analysis, New Business Solicitation
  • Business Management, Business Growth, SAP, Customer Satisfaction, Company Policy, Tax Reporting
  • Managing Multiple Priorities, Project Management, Program Management, Social Media Marketing, Term Negotiations
  • Power BI, SharePoint, Microsoft Teams, Software as a Service, Microsoft Office

Timeline

Associate Broker

EXp Realty, LLC
03.2012 - Current

Account Coordinator TTS

BorgWarner Automotive
10.2008 - 01.2010

Account Manager, Inside Sales

Borgwarner
08.2005 - 10.2008

Bachelor of Science - Marketing

Oakland University

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Jennifer Kuzdzal