JENNIFER KVILLE
Goodlettsville,TN
Summary
Project Manager with seven years of experience in successfully leading cross-functional teams and managing complex projects. Adept at seamlessly transitioning between roles as a Project Manager and Business Analyst, leveraging a comprehensive understanding of business processes and project management methodologies to drive impactful results.
Overview
17
17
years of professional experience
Work History
Sr. Director of Strategic Initiatives
Restaurant Growth Services
03.2022 - Current
- Lead and manage the planning, execution, and delivery of multiple projects.
- Champion best practices in project management across the organization, setting standards for better consistency and delivery.
- Successfully led the end-to-end implementation of the Toast point of sale and back-of-house system across 94 restaurant locations, on time and under the $3 million budget.
- Partnered with in-house software developers to design and implement an innovative Bonus Dashboard, facilitating the automation of the bonus review, validation, and approval workflow.
- Successfully deployed the Bonus Dashboard across two prominent restaurant brands, encompassing over 200 individual restaurants.
- The implementation was marked by significant achievements, including a notable reduction in bonus payout errors and a substantial decrease in the time required to finalize the bonus process.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Utilize Microsoft Office suite and Click-Up for project management.
- Enable appropriate escalation of any item that may impact timely delivery or cause a change to the agreed scope of projects.
- Coordinate and manage cross-functional project teams, assigning tasks, providing direction, and fostering collaboration to achieve project objectives.
- Foster strong relationships with internal teams, external vendors, and partners to facilitate smooth project execution.
- Monitor project progress and ensure adherence to timelines and budget constraints.
- Identify and mitigate any potential risks or issues that may impact project deliverables.
- Track and report project performance to key stakeholders, providing regular updates on milestones, challenges, and successes.
- Develop dashboards that articulate project statuses and timelines.
- Work with stakeholders to create project proposals.
- Identify, develop, and roll out new processes when appropriate.
PM/IT Business Analyst/Liaison
Restaurant Growth Services (formerly ABRH)
02.2018 - 02.2022
- IT Liaison for multiple Restaurant Brands.
- Interacted daily with brand leadership, including the President, Vice President, and Support Teams.
- Facilitated business and technical meetings across corporate support departments and the restaurant brands.
- Researched and recommended external vendors for projects.
- Created business requirement documents
- Created project assessments, including Return on Investment, IT tasks, effort, and timelines that assisted brand leadership in making strategic decisions
- Lead BA/Project Manager in two separate proof-of-concept (POC) tests for switching from analog phone systems in restaurants to VoIP. The POC resulted in approved project to replace the phones across 450 restaurants.
- Assisted with the business case for the VoIP project, which revealed an annual savings of $900,000 in the first year for the O’Charley’s Brand.
- Lead BA in an online ordering project for O'Charley's. Created business requirement documents, contributed IT updates in weekly meetings, coordinated user acceptance testing with the O’Charley’s project team, created and sent ad hoc reporting on pilot success, and helped facilitate the implementation across 190 restaurants.
- Communicated all technical issues, patches, and IT planned/unplanned outages to the Brands (Restaurants and Operational leadership), as well as to the RGS Support Departments and Executives.
- BA/Project Manager for new legacy Prep-to-Shelf-Life software system that interacts with back-office inventory and theoretical food cost system for O'Charley's restaurants. Created business requirements document, facilitated internal team meetings, and coordinated lab set-up and UAT.
Business Analyst
Connexus Hub
09.2016 - 09.2017
Internal Auditor
American Blue Ribbon Holdings
09.2015 - 09.2016
Staff Accountant
American Blue Ribbon Holdings
09.2013 - 09.2015
Restaurant Assistant Manager
Copper Cellar Corporation
01.2008 - 01.2013
Education
BBA - Accounting
Austin Peay State University
Clarksville, TNSkills
- Collaborative Leadership
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
- Customer Relationship Management
- Microsoft Suite
- Data Analysis
Timeline
Sr. Director of Strategic Initiatives
Restaurant Growth Services
03.2022 - Current
PM/IT Business Analyst/Liaison
Restaurant Growth Services (formerly ABRH)
02.2018 - 02.2022
Business Analyst
Connexus Hub
09.2016 - 09.2017
Internal Auditor
American Blue Ribbon Holdings
09.2015 - 09.2016
Staff Accountant
American Blue Ribbon Holdings
09.2013 - 09.2015
Restaurant Assistant Manager
Copper Cellar Corporation
01.2008 - 01.2013
BBA - Accounting
Austin Peay State University
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