Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Jennifer Carlson

Jennifer Carlson

Administrative
Chesapeake,VA

Summary

Highly organized with proven background in office. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline. Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr Implementation Payroll Consultant

ADP
Chesapeake, VA
04.2022 - Current
  • FPC obtained and current
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Led custom product training and deployment to meet organizational goals.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Documented specialized data and requirements to address business demands.
  • Customized, developed and managed individualized deployments to assist utilization.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

General Clerk III

Coastal Management Solutions
Norfolk, VA
02.2021 - 03.2022
  • Examine documents and materials, record changes in data and determine proper indexing or processing tasks to support office filing procedures for active duty service members. Currently contracted to Navy in Receipts-Gains.
  • Process high-volume of incoming correspondence, assemble and distribute notices, letters and other materials and create and maintain files to promote efficient flow of communication.
  • Deliver clerical support by efficiently handling wide range of routine and special requirements, including but not limited to pre-auditing, auditing, conflict resolution, personnel and pay issues for official military records.
  • Manage hundreds of service members across compensation, benefits and issuing personnel and pay transactions for optimal productivity.
  • Develop and implement performance improvement strategies and plans to promote continuous improvement.
  • Prove successful working within tight deadlines and fast-paced atmosphere.
  • Process between 30 to 60 transactions daily on average for our service members pay and personnel records. Verifying each transaction is completed fully.

Sales Representative

REPUBLIC NATIONAL DISTRIBUTING COMPANY
Ashland, VA
09.2016 - 11.2018
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions, delivering engaging sales presentations to convey products.
  • Exceeded sales goals by at least 18% for all 9 quarters in row.
  • Efficiently solved complex problems that impacted management.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Created technical reports and business analysis of sales, clients and tracking progress in person, over phone and via email.

Clerk of Court

Norfolk General District Court-Civil
Norfolk, VA
02.2016 - 08.2016
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Maintained docket calendar and database for civil court.
  • Entered at leave 50 court cases into court online database daily.

Retail Pricing Coordinator/Assistant Front End Manager

Food Lion
Suffolk, VA
03.2005 - 06.2014
  • Liaised with management teams to develop solutions and accomplish shared objectives.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused, using expert leadership skills and problem solving.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage by pre-auditing and auditing prices, information and searching for discrepancies.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Assigning and balancing workload and duties along with maintaining progress and priorities.
  • Keeping records of production and performance.
  • Auditing multiple register balances to ensure accuracy. Processing, auditing and balancing daily cash and credit card transactions to ensure accuracy and balance between the reports and deposit for bank submission. Preparing bank deposit and drop-off.
  • Researching, analyzing, reconciling and resolving transaction discrepancies.
  • Making and ensure schedule for proper coverage.
  • Keeping detailed records and reports to assist with improvements and tracking.

Legal Secretary

Steven Oser, Attorney At Law
Windsor, VA
06.2003 - 01.2008
  • Scheduled all appointments, appearances and briefings including filing documents with courts.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys, diligently editing correspondences for grammer and spelling.
  • Entered new cases, along with all case information into database by completing accident reports, trial and courtroom requests and applications for clients.
  • Conducted daily accounting on all finances, deposits and safe.
  • Developed and maintained filing and retrieval systems.
  • Answered and directed calls using multi-line switchboard, screening calls and forwarding appropriately.
  • Executed time sheet reconciliation, processed payroll for multiple employees and created expense reports as well as monthly. announcements.
  • Collected information such as employment, medical and other records.

Education

No Degree - General Studies

Tidewater Community College
Norfolk, VA

Skills

    Critical Thinking

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Certification

Fundamentals of Payroll Certification

Timeline

Fundamentals of Payroll Certification

04-2023

Sr Implementation Payroll Consultant

ADP
04.2022 - Current

General Clerk III

Coastal Management Solutions
02.2021 - 03.2022

Sales Representative

REPUBLIC NATIONAL DISTRIBUTING COMPANY
09.2016 - 11.2018

Clerk of Court

Norfolk General District Court-Civil
02.2016 - 08.2016

Retail Pricing Coordinator/Assistant Front End Manager

Food Lion
03.2005 - 06.2014

Legal Secretary

Steven Oser, Attorney At Law
06.2003 - 01.2008

No Degree - General Studies

Tidewater Community College

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