Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JENNIFER TALBOTT

St Marys,GA

Summary

Dynamic Operations Manager with a proven track record at Poppin Joe's Gourmet Kettle Korn, enhancing operational efficiency and customer satisfaction. Skilled in marketing and team leadership, I increased profit by streamlining operations. As an expert in health and safety compliance, I excel in creating safe, productive environments. Proficient in every level of operation, from inventory and ordering supplies to production and day to day operations of business.

Overview

21
21
years of professional experience

Work History

Operations Manager

Poppin Joe's Gourmet Kettle Korn
08.2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Caregiver

Jennifer Stratton
08.2020 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded status and duties completed in logbooks for management.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided compassionate and patient-focused care to cultivate well-being.

Shop Owner

Talbott's Custom Designs
01.2011 - Current
  • Prepared annual budgets and monitored financial objectives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Tested website features and functionality for optimal performance.
  • Monitored trends in online retail to identify new opportunities for growth.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.

Office Manager

Borders Books and Music
06.2004 - 09.2011
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.

Education

High School Diploma -

DeKalb High School
DeKalb, IL
06-2002

No Degree - Certified Nursing Assistant

Kishwaukee Education Consortium
DeKalb, IL
06-2002

Skills

  • Production
  • Health and safety compliance
  • Marketing
  • Team leadership
  • Schedule management
  • Operations monitoring
  • Account recordkeeping
  • Expense reports
  • Invoice processing
  • MS office
  • Product management
  • Staff training
  • Performance reporting
  • Quickbooks

Accomplishments

  • Promoted to Operations Manager after 2 years with the company.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Operations Manager

Poppin Joe's Gourmet Kettle Korn
08.2020 - Current

Caregiver

Jennifer Stratton
08.2020 - Current

Shop Owner

Talbott's Custom Designs
01.2011 - Current

Office Manager

Borders Books and Music
06.2004 - 09.2011

High School Diploma -

DeKalb High School

No Degree - Certified Nursing Assistant

Kishwaukee Education Consortium

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JENNIFER TALBOTT