Hospice Volunteer
Open To Work
Jennifer L. Teeter
Berkeley Springs,WV
Work Preference
Summary
Kind, caring and compassionate, experienced team leader who delivers exceptional customer service, proven ability to resolve complex issues efficiently, with a track record of improving customer satisfaction through process optimization and team development. Provides strong communication and leadership skills to cultivate positive customer relationships. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Commissary Manager-Eastern Regional Jail
Aramark
Martinsburg, WV
12.2023 - Current
- WVDCR Security Clearance
- Successfully established a new contract at Eastern Regional jail, overseeing all aspects of its set-up and operations
- Provide proactive service, and ensure customer satisfaction
- Oversaw the daily operations of a large-scale commissary, ensuring efficient production and delivery of food items to multiple locations
- Resolving customer complaints
- Processing orders, returns, and exchanges
- Update menus and price changes
- Design and print menu for the inmates
- Maintain records, order trucks, inventory, and act as a liaison between commissary and facility administration, as well as inmates and their families
- Travel when needed and uphold policy, as well as facility policy
- Write reports when needed and provide excellent customer service
- Use of fax, email, work, excel, computer skills and all office related functions
- Unload, check and deliver commissary on a weekly basis
- In charge of 500+ inmates and their accounts
- Answer inquiries by inmates and other departments
Volunteer
Hospice of the Panhandle
Kearneysville, WV
06.2023 - 12.2023
- Provide practical and emotional support to patients and their families
- Visiting patients and families in their homes, nursing homes, or long-term care facilities
- Providing companionship, listening to concerns, and sharing stories
- Offering a comforting presence during a patient's final hours
- Providing time for the caregiver to take a break
Commissary Manager-Eastern Regional Jail
Union Supply Group
Martinsburg, WV
08.2020 - 05.2022
- Retain and maintain a correctional facility security clearance
- Lift orders or packages which weight up to 50 lbs
- Attend initial and annual facility orientation and training and remain current in any certifications as required by the Facility
- Know and follow all rules, regulations, security policies and procedures of the correctional facility
- Know and follow the policies and procedures outlined in the company's employee handbook and USCS's local Operations manual
- Respond to and resolve each inmate request and/or written grievances concerning commissary services
- Monitor all aspects of on-site physical commissary delivery operations to ensure efficiency
- Conduct training of USCS commissary personnel and inmate workers
- Establish standards and monitor all aspects of on-site inventory control including ordering of replenishment products, receiving, stocking product, inventorying product and processing orders
Commissary Operations team member
Keefe Commissary, TKC Holdings
Martinsburg, WV
12.2007 - 01.2009
- WVDCR Security clearance
- Provides customer engagement in positive and approachable manner
- Works directly with inmates delivering purchased commissary and insures customer satisfaction
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom
- Unload, receive and put away product into the onsite commissary office
- Selecting product for individual orders and assisting in the delivery of orders
- Accurately manage inventory in a dynamic environment to include counting product and correcting inventory
- Inventory, stocking and maintaining the planogram of vending machines at client facilities
- Assist with inventory cycle counts as well as semi-annual inventories
- Maintain all areas/equipment/products in a neat, clean and orderly manner
Customer Service Representative/Military Eligibility
DMDC
Dunes, Marina
06.2000 - 06.2000
- Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems
- Resolve or escalate problems
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Simulate or recreate user problems to resolve operator's difficulties
- Analyze and recommend system modifications to reduce user problems
- Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications
- Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups
Education
Associate of the Arts -
Monterey Peninsula College
Monterey, CaliforniaGeneral Studies -
Monterey High School
Monterey, CaliforniaHonor Roll -
Academy of Art-Performing Art
Monterey, CASkills
- Customer service
- Computer literacy
- Strong Verbal Skills
- Time management
- Guest services
- Microsoft Word
- Microsoft Excel
- Leadership
- Operational Oversight Experience
- Customer Relationship Management
- Proficient in Office Management
- Office Applications
- Team Management
Hobbies and Interests
- Hospice Volunteer, Hospice of the Panhandle, Martinsburg, WV
- Performing Arts, MAC Icehouse, Berkeley Springs, WV
Otheremployment
- Starrz Management, Naval Post Graduate School, Monterey, California
- ACTION Council of Monterey Bay, Monterey, California
- Kelly's Services, Monterey, California
- City of Seaside, Seaside, California
Affiliations
- Motivational speaking
- Leads a Grief support group
- Hospice Volunteer
- Mahikari practitioner
- Theater art's
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed groups for personal achievement.
- Created and implimented themed activities for large groups.
- Meritus Certificate of Excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Dance
Performing Arts
Timeline
Commissary Manager-Eastern Regional Jail
Aramark
12.2023 - Current
Volunteer
Hospice of the Panhandle
06.2023 - 12.2023
Commissary Manager-Eastern Regional Jail
Union Supply Group
08.2020 - 05.2022
Commissary Operations team member
Keefe Commissary, TKC Holdings
12.2007 - 01.2009
Customer Service Representative/Military Eligibility
DMDC
06.2000 - 06.2000
Associate of the Arts -
Monterey Peninsula College
General Studies -
Monterey High School
Honor Roll -
Academy of Art-Performing Art