JENNIFER LACHNEY
Joplin,MO
Summary
Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively orally and through writing and developing prior authorization workflows.
Overview
15
15
years of professional experience
Work History
Prior Authorization Specialist
Freeman Health System
08.2024 - Current
- Tracked referral submission during facilitation of prior authorization issuance.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Business Service Representative
AT&T
07.2022 - Current
- Assist customer with all of their business needs.
- Sales in broadband, fiber, wireless and may other products.
- Handled all requests proficiently and professionally within a timely manner.
- Operating multiple systems at once.
Customer Service Representative
Alorica
09.2019 - 04.2022
- Answering all customer questions and concerns in a timely manner
Customer Service Agent
Sykes Enterprises Inc
10.2019 - 01.2020
- Creating orders for customers. Handling Calls in a professional and timely manner. Keeping a positive attitude during all work hours.
Chauffeur
Quality Taxi
01.2017 - 06.2019
- Ensuring customers arrived to destination safely and following all traffic laws.
Customer Service Representatives
Conduent Business Services
12.2018 - 02.2019
- Properly identify issues with devices and fix promptly
- Recovering missing data for customer.
- Operating multiple systems while still focusing on the clients needs.
Security Guard Supervisor
Universal Protection Service Llc
06.2015 - 07.2018
- Ensuring safety for employees and customers. Reporting any suspicious activity. Keeping accurate details notes throughout shift. Securing area constantly.
Subject Matter Expert
Sutherland Global Services Inc
10.2012 - 04.2015
- Effectively managed a high-volume of inbound and outbound calls. Addressed and resolved product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Provided incentive to increase productivity by offering employees awards for best customer service. Met or exceeded service and quality standards every review period. Trained all incoming sales team members.
Delivery Driver
NAPA Auto Parts
06.2010 - 08.2012
- Keeping detailed and accurate logs for delivery to auto shops ans oil rigs.
- Obeying all traffic laws in a safely manner.
- Securing and delivering loads for long distances and delivering in a time.
Customer Service Representative
Startek
06.2010 - 05.2010
- Greeted customers in a timely fashion, while quickly determining their needs. Documented all inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Accurately documented, researched and resolved client issues. Processed cash and credit payments rapidly and accurately. Placed special merchandise orders for customers. Accurately logged all daily shipping and receiving orders.
Education
Diploma - General
Slocum Learning Center Alexandria
Alexandria, LA09.2007
Skills
- Data entry
- Complaint resolution
- Goal oriented
- Cash handling expertise
- Sales proficiency
- Transaction processing
- Client confidentiality
- Relationship building
- Task prioritization
- Decision-making
- Teamwork and collaboration
Timeline
Prior Authorization Specialist
Freeman Health System
08.2024 - Current
Business Service Representative
AT&T
07.2022 - Current
Customer Service Agent
Sykes Enterprises Inc
10.2019 - 01.2020
Customer Service Representative
Alorica
09.2019 - 04.2022
Customer Service Representatives
Conduent Business Services
12.2018 - 02.2019
Chauffeur
Quality Taxi
01.2017 - 06.2019
Security Guard Supervisor
Universal Protection Service Llc
06.2015 - 07.2018
Subject Matter Expert
Sutherland Global Services Inc
10.2012 - 04.2015
Delivery Driver
NAPA Auto Parts
06.2010 - 08.2012
Customer Service Representative
Startek
06.2010 - 05.2010
Diploma - General
Slocum Learning Center Alexandria
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