Jennifer Lackey
Poolville
Summary
Dynamic and results-oriented professional with a proven track record at Martin Marietta, enhancing operational efficiency and workplace safety. Skilled in problem-solving and teamwork, adept at streamlining processes and improving accuracy. Demonstrated ability to build strong relationships and communicate effectively, ensuring compliance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Weighmaster
Martin Marietta
03.2022 - Current
- Improved workplace safety by conducting regular inspections of scales and surrounding areas.
- Managed complex multi-modal shipments by coordinating precise timing of truck and rail loading/unloading activities at the facility''s scales.
- Assisted with service ticket generation.
- Enhanced weighing accuracy by diligently maintaining and calibrating weighing equipment.
- Streamlined weighmaster processes through the implementation of a digital database system for tracking weights and measurements.
- Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.
- Assisted management in identifying process improvements through regular reporting and analysis of weighing trends and issues.
- Collaborated with fellow team members to develop best practices for efficient material handling during weighing procedures, resulting in reduced wait times for customers.
- Supported legal compliance efforts by adhering to state regulations regarding weight documentation and reporting requirements.
- Received incoming shipments and inspected items for specifications compliance.
- Reduced discrepancies in weight documentation by cross-verifying scale readings with other departments involved in material handling.
- Maintained strong client relationships through clear communication and timely resolution of any weighing disputes or inquiries.
- Provided critical support during internal and external audits of weighing processes by maintaining accurate records of weight measurements, inspections, and maintenance activities.
- Ensured prompt customer service by efficiently processing weigh transactions for various materials.
Front Desk Receptionist
Faith Community Rural Health Clinic
03.2020 - 03.2022
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting patients upon arrival.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected fees and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Arthritis and Rheumatology Specialist
05.2013 - 03.2020
- Scheduled and confirmed appointments accurately.
- Handled sensitive customer information with confidentiality, adhering to HIPPA guidelines.
- Increased patient retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Streamlined check-in processes, reducing wait times for patients.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Welcomed patients and family members with friendly greeting, answered general questions and gathered nature of visit.
- Confirmed appointments, communicated with patients, and updated patient records.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
General Education Classes
North Central Texas College
Gainesville, TXCPT, CNA, CMA
National Healthcareer Association
Decatur, TXSkills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
Timeline
Weighmaster
Martin Marietta
03.2022 - Current
Front Desk Receptionist
Faith Community Rural Health Clinic
03.2020 - 03.2022
Front Desk Receptionist
Arthritis and Rheumatology Specialist
05.2013 - 03.2020
General Education Classes
North Central Texas College
CPT, CNA, CMA
National Healthcareer Association