Jennifer Lafavore
Kingston,TN
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
5
5
years of professional experience
Work History
Receptionist Coordinator
Smoky Mountain Deck Builders
Kingston, TN
03.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled office meetings and client appointments for staff teams.
- Received and routed business correspondence to correct departments and staff members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected construction payments from clients and updated account balances.
- Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
Lead Generation Specialist /Office Support Assistant
Solar Bear Heating And Cooling
Tampa, FL
01.2018 - 07.2019
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 30% sales profit increase for 1.5 Years.
- Entered data into Cloud CRM, ensuring accuracy and uniformity.
Lead Generation Specialist
Smart Efficient Solutions
Tampa, FL
02.2017 - 10.2017
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Entered data into Cloud CRM, ensuring accuracy and uniformity.
Lead Waitress
Bernie's Deli
Tampa, FL
10.2016 - 01.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Checked identification for minimum age for sale of alcoholic beverages.
Customer Service Specialist
Grand Food Store 1 &2
Tampa, FL
02.2015 - 04.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed customer service improvement initiatives that decreased customer wait times by 50%.
Education
High School Diploma -
Tampa High
Tampa, FL04.1998
Skills
- Report Preparation and Analysis
- Document Control
- Report Preparation
- Call Answering and Routing
- Friendly and Professional
- Multi-Line Phone Systems
- Customer Complaint Resolution
- Training and Development
- Data Entry
- Computer Proficiency
- Appointment Setting
- Multitasking and Organization
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Administrative Support
- Greeting and Seating Clients
- Team Management
- Office Management
- Staff Training
- MS Office Applications
- CRM Software
- Service Quality
- Directing Callers
- Critical Thinking
- Workflow Management
- Reading Comprehension
- Supply Stocking
- Database Management
- Client Satisfaction
- Purchase Orders
- Telephone Reservations
- Personal Initiative
- Recordkeeping
- Accounting and Billing Software
Arts & Crafts, Exercise
I enjoy painting, wood burning, cross stitching, and gel pen shadings. I believe health is an important part of your happiness. I enjoy spending time with my son and sharing his hobbies.
Timeline
Receptionist Coordinator
Smoky Mountain Deck Builders
03.2021 - 07.2022
Lead Generation Specialist /Office Support Assistant
Solar Bear Heating And Cooling
01.2018 - 07.2019
Lead Generation Specialist
Smart Efficient Solutions
02.2017 - 10.2017
Lead Waitress
Bernie's Deli
10.2016 - 01.2017
Customer Service Specialist
Grand Food Store 1 &2
02.2015 - 04.2016
High School Diploma -
Tampa High
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