Jennifer Lal
Rochester Hills,MI
Summary
Resourceful and highly skilled at identitying and anticipating problems, providing solutions, and building relationships with clients, leaders, and stakeholders. Over a decade of experience in childcare, currently holding roles as a part-time nanny and project development associate at a childcare center. Background includes work in childcare while pursuing opportunities in the financial sector, now returned to pursue true passion for working with families and children. Known for being highly organized, detail-oriented, and possessing a talent for cross-functional problem solving.
Overview
8
8
years of professional experience
Work History
Program Development Associate
Bright Horizons
Rochester Hills, MI
12.2021 - Current
- Handled administrative tasks to ensure the center meets state and licensing standards.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Client Service Associate
Retirement Resources
01.2025 - 04.2025
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Senior Underwriter
United Wholesale Mortgage
10.2024 - 12.2024
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
Private Nanny
The Sully Family
04.2024 - 10.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
Financial Advisor / Insurance Agent
New York Life
04.2023 - 08.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Client Service Associate
GreenPath Financial Wellness
11.2023 - 03.2024
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Marketing Manager
LIME Lab Education
01.2021 - 12.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Junior Manager/ Key Holder
Little Green Apple
Rochester Hills, Michigan
03.2017 - 03.2020
- Operated POS system to total purchases and receive and process cash and credit payments.
- Coordinated store products and conducted inventory count to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits, and handled managerial tasks frequently.,
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
Education
BBA - Business
Capella University
Minneapolis, MN03.2023
Skills
- Fast learner
- Leadership experience
- Advanced computer proficiency
- People person
- Very organized
- Positive reinforcement
- Multitasker
- Clear communicator
- Multilingual
- Problem-solving abilities
Languages
Hindi
Punjabi
Urdu
Timeline
Client Service Associate
Retirement Resources
01.2025 - 04.2025
Senior Underwriter
United Wholesale Mortgage
10.2024 - 12.2024
Private Nanny
The Sully Family
04.2024 - 10.2024
Client Service Associate
GreenPath Financial Wellness
11.2023 - 03.2024
Financial Advisor / Insurance Agent
New York Life
04.2023 - 08.2023
Program Development Associate
Bright Horizons
12.2021 - Current
Marketing Manager
LIME Lab Education
01.2021 - 12.2022
Junior Manager/ Key Holder
Little Green Apple
03.2017 - 03.2020
BBA - Business
Capella University
Similar Profiles
Rachel N. JanosonRachel N. Janoson
Lead Educator at Bright HorizonsLead Educator at Bright Horizons
Jasmine BurtonJasmine Burton
Associate Teacher at Bright Horizons ChildcareAssociate Teacher at Bright Horizons Childcare
Joanna StampJoanna Stamp
Director at Bright HorizonsDirector at Bright Horizons
Courtney MaloneyCourtney Maloney
Mayo Back-Up Care Sub at Bright HorizonsMayo Back-Up Care Sub at Bright Horizons
Calise StevensCalise Stevens
Behavior Technician at Sara DennisBehavior Technician at Sara Dennis