JENNIFER LAMBERTON

AS A PROPERTY SERVICES COORDINATOR MY RESPONSIBILITIES WERE TO EXECUTE WEEKLY WALK-THROUGHS, MONTHLY INSPECTIONS (MONTHLY MALAMA’S), PREPARE FOR HOMEOWNERS ARRIVALS AND DEPARTURES WITH EXTREME THOROUGHNESS WITH ATTENTION TO EVERY DETAIL PERTAINING TO EVERY INDIVIDUAL HOME ASSIGNED TO MY TEAM. INSPECTIONS INCLUDED BUT WERE NOT LIMITED TO, METER READINGS, TESTING OF ALL HOME FUNCTIONS, TROUBLESHOOTING MAINTENANCE ISSUES AND QUICKLY ALERTING MANAGEMENT OF SAID ISSUES IN A TIMELY MANNER, WORKING ALONGSIDE OTHER STAFF MEMBERS OF HVH AND FOUR SEASONS. ANSWERING PHONE CALLS, MEETING VENDORS AND HOMEOWNERS, TRANSPORTING HOMEOWNER VEHICLES TO KONA FOR SAFETY CHECKS AND ROUTINE MAINTENANCE APPOINTMENTS, ATTEND ALL STAFF MEETINGS AND TURN ALL REQUIRED PAPERWORK IN BY THEIR ASSIGNED DEADLINES.

MANAGED PROJECT TIMELINES FOR SUCCESSFUL COMPLETION, ENSURING MILESTONES WERE MET AND DEADLINES WERE ADHERED TO.

• Assesses automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Provides and maintains excellent customer service; helping to build product retention and promote growth of service operations.

• Accepts ride requests from customers on the Uber, Lyft, and Turo platforms
• Picks up riders and safely transports them via personal vehicle to their set destination in a timely manner
• Follows all local and statewide driving laws
• Provides excellent customer service by assessing each rider on an individual basis to provide the most comfortable service
• Answers customer inquiries or concerns with a friendly personality
• Assures no personal items are left behind in the vehicle while completing a drop off
• On the Turo platform, has two vehicles for rent to local and visiting persons/families
• Responsible for ensuring all vehicles are impeccably cleaned, serviced, and disinfected prior to each new renter obtaining the vehicle
• Provides excellent customer service for Turo by quickly responding to all bookings, questions, and concerns; providing cold bottled water; giving local tips and recommendations; sending welcome and thank you messages while getting to know each customer to better customize their experience
• Highly experienced with positively greeting and showing new customers all details of the vehicle, showing them little quirks or unique functions, discussing all policies and rules, and potential environmental impacts
• Currently has 5-star ratings across all platforms.

• Based out of HQ in Sacramento, responsible for analyzing, creating, updating, and maintaining filled and vacant medical positions for approximately four high-security correctional facilities
• Upheld the mission of CCHCS by providing excellent customer service, answering phone calls, attending meetings via Zoom/Teams/conference calls, and promptly responding to all incoming emails and inquiries
• Data extraction and entry was a daily task to ensure all reports and SharePoint platforms were accurately updated.

• Prepared and sold specialty handcrafted coffee beverages by following prescribed recipes and preparation techniques as set by the company
• Maintained a safe and healthy work environment by following company standards and sanitation regulations
• Assisted in training new partners
• Maintained cash register and till
• Provided excellent customer service in a fast-paced, demanding environment.

• Served as the office automation assistant to provide clerical and administrative support
• Accurately entered employees' time worked, overtime, and leave used into LMP and ATAAPS
• Composed various memos on behalf of unit supervisor
• Collected, sorted, and filed various documents and forms
• Served as the central point of contact within the unit
• Maintained, analyzed, and monitored databases and spreadsheets.

• Based out of HQ in Sacramento, responsible for coordinating and completing recruitment and onboarding/training new employees to support the medical department of a large high-security correctional facility while providing excellent customer service to both current and prospective employees as well as upper management and executives
• Responding to perspective and current employee inquiries
• Collecting, analyzing, and extracting various data, applications, pre-employment material, policies, procedures, and processes from various department databases and programs
• Screening applications to ensure minimum qualifications are met
• Answering phones, typing, directing employees and customers to the correct departments if needed
• Drafting interdepartmental memorandums, policies, procedures, and statistical reports
• Developing, proposing, and implementing training and instructional programs for onboarding new and current employees
• Provided benefit and salary information to new and current employees on a timely basis.

• Subject Matter Expert (SME) as the Nursing Timekeeper by ensuring all required information is accurate by auditing/analyzing all CDCR FLSA's; reviews for accuracy and required signatures
• Verifies any discrepancies in attendance reported on the CDCR FLSA's and utilizing Telestaff, BIS, and SAP; Ensuring all employees' attendance reports are accurate and discrepancies are addressed in a timely manner with the appropriate staff in compliance with all Departmental policies and procedures.