Jennifer Lancaster
Hopkinsville,KY
Summary
I have worked in a medical office setting for the past 6 years. I did things like multi task, answer phones, billing statements, getting pre authorizations for insurances, checking insurance eligibility, and scheduling appointments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
Pound Family Chiropractic
02.2018 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed eligibility and benefits verification and authorization requests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Dispatcher / Office staff
Christian County Board of Education
08.2007 - 02.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- School Bus driver
Frame Inspector
Metalsa
01.2015 - 01.2017
- Prepared reports detailing findings of inspections, investigations, and tests.
- welder
- Press Operator
Flynn's Enterprise
01.2000 - 01.2003
- Managed inventory of tools, equipment, and supplies required for seamless execution of daily tasks in the facility.
Education
Homeschooled
Skills
- Management
- Problem solving
- Communication
- Leadership
- Prior Authorization & VA Authorization
- Patient Billing
- Patient Registration
- Patient care
- Clinical Office
- Office Administration
- Office Management
- Customer Service
- Excellent multi-tasking ability
- Data Entry
- Scheduling and calendar management
Timeline
Office Manager
Pound Family Chiropractic
02.2018 - 06.2024
Frame Inspector
Metalsa
01.2015 - 01.2017
Dispatcher / Office staff
Christian County Board of Education
08.2007 - 02.2018
Flynn's Enterprise
01.2000 - 01.2003
Homeschooled
Similar Profiles
Tristan QuarrieTristan Quarrie
Cook at Pound Family Restaurants LLCCook at Pound Family Restaurants LLC
Andrea FolseAndrea Folse
Office Manager at Matherne Chiropractic Family Wellness CenterOffice Manager at Matherne Chiropractic Family Wellness Center
Madison TamburriMadison Tamburri
Secretary/Patient Assistance at Murphy Family ChiropracticSecretary/Patient Assistance at Murphy Family Chiropractic
Logan MassengaleLogan Massengale
Shift Lead Supervisor at Lowes Home ImprovmentShift Lead Supervisor at Lowes Home Improvment
AILEEN VELEZAILEEN VELEZ
Office Assistant at H&R AGRI-POWEROffice Assistant at H&R AGRI-POWER