JENNIFER LANCASTER
Customer Service Representative
Hope,RI
Summary
Results-driven professional with a strong background in training and skills seeking a position with a forward-thinking company. Dedicated, motivated, and eager to contribute to a dynamic team environment. Proven track record of success, demonstrating the ability to adapt quickly and effectively to changing priorities. Committed to continuous learning and professional growth, ready to make a positive impact in a challenging role.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
DeWolf Chemical
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Contract Worker-Consultant
CVS Corporate
10.2020 - 07.2021
- Review and assess refrigeration units and freezers
- Verify the viability of product
- Write up an assessment, complete in Excel, contact the pharmacies, the district leaders, upper management to provide the information found in the assessment
Pharmacy technician
Rite Aid/Walgreens
01.2017 - 11.2019
- Customer service, typed and filled prescriptions, contacted insurance companies and doctor's offices, trained other technicians in their positions
- Multi-tasking was required needed to verify the prescription, see if the patient was due for medication, make sure medication was in stock, order if necessary, and communicate all the information to the patient
Insurance agent
GEICO
10.2015 - 12.2016
- Customer service, discussed coverages and gaps in homeowner’s insurance needs, helped customers make changes and revise their insurance coverages
- Worked in groups and multi-tasking was required, you were required to find the appropriate clause in the customer’s policy and go over the policy criteria with the customer while making notes in his file and communicating all the information that you found with the customer
Pharmacy technician
Rite Aid
09.2011 - 10.2015
- Customer service, typed and filled prescriptions, contacted insurance companies and doctor's offices, trained other technicians in their positions
- Multi-tasking was required needed to verify the prescription, see if the patient was due for medication, make sure medication was in stock, order if necessary, and communicate all the information to the patient
Central Office Technician/Customer Service Representative
Verizon Communications
05.1997 - 06.2008
- Customer service, make payment arrangements on past due accounts, verify no fraudulent activities on accounts
- Multi-tasking was required needed to speak, type, and answer questions at the same time, worked in groups, add/remove services on phone lines, provisioned and repaired digital subscriber loops (DSL) circuits, tested circuits, trained other technicians and representatives in their positions
Education
Bachelor of arts - English
University of Rhode Island
Providence, RIBachelor of arts - History
University of Rhode Island
Providence, RISkills
Customer Service
Skills - Communicationandleadership
- Able to train other associates with an understanding of the material.
- Conducted classes and wrote study materials for training.
- Worked within small groups or teams to help everyone achieve their goals.
Timeline
Customer Service Representative
DeWolf Chemical
08.2022 - Current
Contract Worker-Consultant
CVS Corporate
10.2020 - 07.2021
Pharmacy technician
Rite Aid/Walgreens
01.2017 - 11.2019
Insurance agent
GEICO
10.2015 - 12.2016
Pharmacy technician
Rite Aid
09.2011 - 10.2015
Central Office Technician/Customer Service Representative
Verizon Communications
05.1997 - 06.2008
Bachelor of arts - English
University of Rhode Island
Bachelor of arts - History
University of Rhode Island
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