Jennifer Lance
Receptionist
Tacoma ,Washington
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Office Manager
Atria Senior Living
07.2022 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maximized cash flow through optimal billing and collection processes.
- Completed bi-weekly payroll for 20 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to my General Manager.
Insurance Agent/Broker Assistant
What-Supp LLC
02.2021 - 07.2022
- Completed sales documentation and collected signatures to finalize purchases.
- Researched and resolved areas of concern for potential and existing clients.
- Participated in networking events and developed relationships with potential clients to increase sales.
- Served as point-of-contact for potential and existing client insurance customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Maintained clean reception area to promote positive, professional environment for clients.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed 4 calendars to strategically coordinate meetings, appointments and events.
Office Assistant
Holiday Retirement
05.2018 - 02.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Maintained staff directory and company policy handbook for human resources department.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
High School Diploma -
Lake Washington Technical Academy
Kirkland, WA06.1993
Skills
- Policy and Procedure Modification
- Team Management
- Staff Training
- Office Management
- Client Correspondence
- Office Supplies and Inventory
- Account and Ledger Reconciliations
- Calculating Deductions
- Vendor Liaising
- Cash Flow and Reconciliation
- Biweekly Payroll Processing
- Employee Motivation
- Friendly and Relatable
- Reading Comprehension
- Confidence and Drive
- Accounts Payable and Receivable Auditing
- Payroll Administration
- Deposit Collection
- Licensing Requirements
- Inquiry Requests
- Database Maintenance
- Agent Support
Accomplishments
- Investigated, identified and reconciled account discrepancies.
- Advanced from Housekeeper to Office Manager within 9 months for dedication of the wellbeing of the elderly residents.
- Recognized by management for exceptional work ethic
Outdoor Activities
I enjoy being active and parker being outdoors. I love exploring Washington from the mountains to the sound. I enjoy hiking, kayaking, and boogie boarding with my kids. My physical, mental and spiritual health is extremely important to me. My proudest accomplishment would be raising my three adult sons and being able to see the amazing things they are creating in their lives.
Timeline
Office Manager
Atria Senior Living
07.2022 - Current
Insurance Agent/Broker Assistant
What-Supp LLC
02.2021 - 07.2022
Office Assistant
Holiday Retirement
05.2018 - 02.2021
High School Diploma -
Lake Washington Technical Academy
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