Hi, I’m
Jennifer Land
Winston-Salem,NC
Summary
Experienced office manager skilled in administrative management, adept at prioritizing projects and effectively multitasking to achieve project goals. Known for being methodical and detail-oriented, excels as a team player with expertise in client care services and team leadership. Strong work ethic and pride in work drive to put best effort into all aspects of job. Multidisciplinary approach to managerial skills, excels in improving processes, procedures, and policies. Proven track record of optimizing productivity and delivering high-quality service. Professional and hospitable, genuinely respects and values colleagues and client relationships. Motivated to work hard and contribute as a team player, eager to be part of a work environment that makes a meaningful difference.
Overview
18
years of professional experience
Work History
Semmax Financial Group
Client Care Specialist
10.2022 - 02.2025
Job overview
- Managed front office operations for financial advisory firm
- Coordinated client communications and scheduling
- Led team of front office staff and handled new employee training
- Maintained CRM system and tracked key performance indicators
- Streamlined office workflows and communication processes
- Implemented comprehensive CRM tracking and documentation procedures
- Supported marketing initiatives through client engagement activities
- Maintained high standards of client service and office efficiency
Forestry Systems, Inc.
Assistant Office Manager
08.2020 - 09.2022
Job overview
- Transfer and direct phone calls to appropriate staff while logging all technical, sales and administrative calls in company HUD
- Monitor all incoming shipments
- Process all outgoing shipments to customers via UPS
- Perform all invoicing for company using QuickBooks Intuit
- Maintain accurate annual, quarterly, monthly maintenance bookkeeping
- Oversee and process all sales contracts and trial contracts working closely with customers to schedule training and ensure customers are happy and satisfied with product
- Help with purchasing
Village Tavern Restaurant
Manager
07.2007 - 06.2020
Job overview
- Successfully onboarded over 100 new employees and provided training
- Cross-trained existing employees to enhance team agility
- Mentored team members and monitored daily activities
- Evaluated employee strengths and assigned tasks accordingly
- Adjusted schedules and assignments to meet business needs
- Delivered quarterly, semiannual and annual feedback on employee performance and training needs
- Accomplished multiple tasks within established timeframes
- Managed work schedules to account for changing staff levels and workloads
- Conducted weekly and monthly inventories and recorded sales in weekly income reports
- Executed daily operations while maintaining cleanliness and adhering to safety measures and health codes
- Collaborated and executed re-writing and implementing new software and inventory practices across all 10 locations
- Approved and processed payroll and oversaw employee benefits
- Achieved or exceeded financial goals through cost control and optimization
- Controlled costs by restructuring budgets for various business aspects
- Completed regular P&L and budget reports (weekly, monthly, quarterly, and annually)
- Developed and maintained relationships with guests and suppliers
- Engaged in account development activities
- Expanded organizational capacity through inter-departmental collaboration
- Worked on priorities, functions, and common goals across departments
Education
Greensboro CollegeGreensboro, NC
Some College (No Degree) from Business/Hospitality Management
University Overview
- Continuing education in Business and Hospitality Management
Guilford CollegeGreensboro, NC
Some College (No Degree) from Psychology, Elementary Education
University Overview
- Continuing education in Psychology and Elementary Education
- Member of Guilford College ODAC Championship Women's Basketball Team
Thomas S Wootton High SchoolRockville, MD
High School Diploma
01.2001
University Overview
Graduated 2001, played Varsity Basketball all four years
Skills
- Detail-Oriented Mindset
- Reliable Contributor
- Proficient in Multi-Tasking
- Exceptional Customer Service
- Efficient Task Prioritization
- Office Management
- Team Leadership
- Accurate Account Reconciliation
- Regulatory Framework Creation
- Effective Verbal Communication
- Staff Development Initiatives
- Client Engagement Optimization
Timeline
Client Care Specialist
Semmax Financial Group
10.2022 - 02.2025
Assistant Office Manager
Forestry Systems, Inc.
08.2020 - 09.2022
Manager
Village Tavern Restaurant
07.2007 - 06.2020
Thomas S Wootton High School
High School Diploma
Greensboro College
Some College (No Degree) from Business/Hospitality Management
Guilford College
Some College (No Degree) from Psychology, Elementary Education
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