Jennifer Landers
Tacoma,WA
Summary
Dynamic Account Manager with a strong focus on large commercial construction and expertise in navigating the complexities of the hard property market. Adept at delivering innovative and cost-effective solutions tailored to client needs. Recognized for exceptional team leadership and performance management skills, with a proven ability to enhance productivity and elevate customer service standards. Proficient in Microsoft Excel and committed to continuous improvement, driving strategic initiatives that optimize team performance and maximize client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
The Partners Group
Renton, WA
12.2023 - 01.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Team Lead - Builders Risk
Parker, Smith, & Feek
Bellevue, WA
01.2022 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Large Commercial Construction - Account Manager
Propel Insurance
Tacoma, WA
12.2018 - 01.2022
- Managed renewal processes alongside marketing strategies.
- Executed comprehensive audit processes
- Facilitated discussions in client-focused meetings.
- Analyzed and addressed coverage deficiencies.
Elite Commercial Lines Producer
The LaBerge Agency, Farmers Insurance
Tacoma, WA
04.2017 - 12.2018
- Played a key role in enhancing the company''s reputation for excellence in commercial lines insurance, consistently receiving positive feedback from clients and industry peers.
- Conducted detailed risk assessments for prospective clients, presenting findings and recommendations clearly and effectively to drive informed decision making.
- Sales Manager.
Office/Account Manager
The Lauren Greenland Agency, AMFAM
Tacoma, WA
08.2014 - 04.2017
- Managed A large book of business of personal lines and commercial accounts.
- Trained and managed new employees.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
BACHELOR OF SCIENCE - REGISTERED NURSING
CAL STATE UNIVERSITY OF BAKERSFIELD
Bakersfield, CAASSOCIATE OF SCIENCE degree - undefined
SANTA BARBARA BUSINESS COLLEGE
Skills
- Strong attention to detail
- Superior customer service skills
- Excellent organizational, communication, and problem solving skills
- Excellent time management skills with a personal accountability
- Microsoft Excel
- Microsoft Powerpoint
- Sharepoint
- Agency management systems: Sagitta, AMS360, Veruna, Image Right, Paper Wise etc
- Results-oriented
- Team player
- Continuous Improvement Process
- Risk Management Solutions
- Excellent Team leadership Skills
Certification
- Certified Insurance Service Representative (CSIR) Designation.
Timeline
Account Manager
The Partners Group
12.2023 - 01.2025
Team Lead - Builders Risk
Parker, Smith, & Feek
01.2022 - 10.2022
Large Commercial Construction - Account Manager
Propel Insurance
12.2018 - 01.2022
Elite Commercial Lines Producer
The LaBerge Agency, Farmers Insurance
04.2017 - 12.2018
Office/Account Manager
The Lauren Greenland Agency, AMFAM
08.2014 - 04.2017
ASSOCIATE OF SCIENCE degree - undefined
SANTA BARBARA BUSINESS COLLEGE
BACHELOR OF SCIENCE - REGISTERED NURSING
CAL STATE UNIVERSITY OF BAKERSFIELD