Jennifer Landgren

Responsible for the strategy, development and execution of GTM operations across the GTM organization with a focus on defining and enhancing best practices to support standardization scalability.

• Leadership of the GTM Operations team responsible for Sales & Marketing Operations, Client Success Operations, Salesforce CRM Product owner, Process, Policy and Governance across GTM, Contract Life Cycle Management and Sales Commission including MBO plan creation.
• Support GTM Leadership through the analysis of key performance metrics to identify new growth opportunities, improvement initiatives, annual planning and quota management
• Manage prioritization of initiatives supporting GTM and cross-functional teams to ensure resources are aligned to execute against our roadmap and OKRs
• Collaborate with cross-functional teams, including sales, client success, marketing, enablement, product, and finance and implement processes and systems to streamline & standardize GTM activities across the business.
• Established departmental performance goals and provided feedback for underperforming areas.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

• Customer Success Manager overseeing all of Arrow ECS N.A
• In charge of a team of Customer Success Specialists that are tasked with driving operational excellence through best practices and automation for our Business Partners; providing value as we collaboratively simplify how we transact.
• Work in lockstep with Key Account Executives to make sure that the strategic accounts are being covered from an operational & logistic perspective.
• Conducted Multiple Continual Process Improvement (CPI) using the Lean Six Sigma method and identified levels of opportunity and quick wins to improvement interdepartmental flow.
• Assisted in retainment of long tail accounts by providing expertise in multiple facets and roles both internal and externally. Continually seeking new ways to bring value and ease to doing business with Arrow.
• Focused on superior customer support and experience though strong open lines of communication between Arrow’s internal teams, suppliers and partners.
• Work directly with the IT team to help partners automate their process from quote to PO to invoice. This includes the use of EDI, Rosetta Net & APIs.
• Ran the Partner Operations Council that has thirteen Executive Operational Vice Presidents for the top twelve strategic accounts. This includes quarterly calls, newsletters and face to face meetings. I facilitate the panel discussions and topics to get the VPs to engage in conversation on topics that matter to their businesses.
• Presidents Club Operations Nominee- 2018
• Work(place) Forward Champion - 2019-2022

• SME operations analyst designated for Arrow Capital Solutions, Inc. (ACS). ACS is Arrow’s own leasing solution designed to capitalize on the non-captive leasing markets.
• Drove business by partnering with the sales team to promote financing options and a streamline document process across all business units (IGF, DFS,HPEFS, Private Label, Partner Label and ACS)
• Lead a team of 3 Leasing Coordinators overseeing ACS's operational function & processes.
• Conducted four different Continual Process Improvement Plans (CPI) using the Lean Six Sigma method and identified levels of opportunity and quick wins to improve department flow.
• Data reporting which includes, but not limited to; forecast reporting, shipping reports, leasing program road maps and financial reports around the ACS program.
• Managed the relationship with our third party service provider, Enterprise Leasing Solutions out of Syracuse, NY.
• Arrow ECS Peer Award Winner – 2012Q2, 2013Q1, 2013Q3, 2015Q2, 2016Q3, 2017Q1
• Presidents Club Nominee - 2013

• Managed over $55M in Receivables including Strategic Arrow ECS accounts.
• Consistently hit quarterly A/R collection goal of 87% while in the role.
• Broad knowledge & understanding of every aspect of the financial business for Arrow ECS (Flooring, Leasing, ASOP, Escrow)
• Maintain the entire Leasing portfolio for all of Arrow Enterprise Computing Solutions.
• Complete quarterly & annual financial reviews on entire customer portfolio ranging from $5k -$15M.
• Analyze customers’ financial statements to determine appropriate lines of credit & understand their business process.
• Developed and implemented credit and collection procedures to be used by the ECS Financial Services Team.
• Implemented monthly Analyst meetings to better understand what challenges we face as a department & how we can help the Associates that work for us gain a better understanding of financial statement analysis.