Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Work Availability
Quote
Timeline
Additional Professional Activities
Additional Professional Activities
Receptionist
Jennifer Lane

Jennifer Lane

Valparaiso,IN

Summary

Highly-motivated leader with desire to take on new challenges. Unparallel work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

President/Owner

Lane & Sons LLC
Valparaiso, IN
12.2014 - Current
  • Manage operations budgeting, accounts payable and accounts receivable and payroll.
  • Oversee staff hiring, initiate new training and schedule processes to streamline operations.
  • Provide direction and guidance to employees.
  • Keep records for production, inventory, income and expenses.
  • Reconcile daily loads, prepare bank deposits and assess financial transaction reports.
  • Analyze financial statements and trends to manage cash flow and make business decisions.
  • Keep up-to-date on regulatory changes affecting business operations.

Time & Expense Operations Team Lead

Aerotek, Inc.
Tempe, AZ
03.2023 - 07.2023
  • Processed payroll for over 200 employees weekly, ensuring accuracy of pay and deductions.
  • Utilized multiple HRIS systems to conduct payroll for multiple states.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Assisted with auditing processes related to payroll.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Extracted information from multiple HRIS systems and generated reports for various managers and clients.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Trained and guided 3+ payroll specialists to maintain smooth, productive operation.
  • Trained direct hires on multiple timekeeping systems.
  • Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
  • Conducted regular meetings with team members to review progress on projects and discuss any issues or concerns.
  • Established relationships with clients to streamline payroll processes.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Time & Expense Operations Associate

Aerotek, Inc.
Deerfield, IL
04.2022 - 03.2023
  • Processed weekly payroll for over 250 employees; ensuring accuracy and compliance with federal, state, and local regulations.
  • Generated various reports from the HRIS system relating to vacation accruals, sick leave balances.
  • Responded to requests for information as company expert on payroll operations.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Maintained accurate records of payroll transactions and employee information in the HRIS system (Oracle/Peoplesoft).
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Created reports summarizing payroll data for management/client review.
  • Performed monthly reconciliations between payroll entries and general ledger accounts for accuracy of financial reporting/invoicing.

Contract Customer Service Associate

Aerotek, Inc.
Deerfield, IL
09.2020 - 04.2022
  • Managed employee onboarding program for over 2000 new hires ensuring completion of all required documents.
  • Developed and implemented onboarding system for new hires.
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Ensured timely submission of paperwork such as I-9 forms, W2s and Background forms from contracted employees.
  • Worked closely with Time & Expense Department to ensure compliance with company policies regarding hiring practices.
  • Facilitated communication between managers and new employees throughout the onboarding process.
  • Identified areas for improvement within the current onboarding program.
  • Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
  • Prepared or maintained employment records using multiple HRIS systems.

Director of Marketing

Resolve Human Resources
Munster, IN
11.2019 - 03.2020
  • Created content for multiple digital channels including website, email newsletters, social media platforms, and other online outlets.
  • Conducted market research to identify target audiences and develop effective messaging strategies.
  • Analyzed competitor products and services to gain insight into industry trends and opportunities.
  • Established relationships with external agencies or partners to expand reach of marketing efforts.
  • Organized events such as job fairs and volunteer events to promote company's services.
  • Boosted clientele by developing new marketing strategies.
  • Updated web pages and social media profiles with engaging and current content.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.

Senior Customer Service Associate

Aerotek, Inc.
Tinley Park, IL
08.2011 - 08.2015
  • Managed payroll and time and attendance systems for 250+ temporary contractors.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Created reports summarizing payroll data for management/client review.
  • Performed monthly reconciliations between payroll entries and general ledger accounts for accuracy of invoicing.
  • Maintained and updated database for invoicing and accounting reconciliation.
  • Processed new hire paperwork and entered employee information into the HRIS system to ensure accurate tracking of all employment activities.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Assessed employee injury reports and determined eligibility for workers' compensation benefits.
  • Conducted interviews and orientation classes for all new hires.
  • Checked and recorded employee attendance, including tardiness, absences and vacation time.

On-Premise Administrator

Aerotek, Inc.
Charlotte, NC
08.2010 - 08.2011
  • Processed payroll for up to 300 employees weekly using Oracle/Peoplesoft.
  • Served as a point of contact for temporary employees at one client location.
  • Conducted regular meetings with management to review progress, discuss objectives, and provide direction.
  • Created monthly reports on attendance and turnover data and presented them to the client.
  • Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
  • Conducted orientation sessions for new hires, introducing them to the company's mission and culture.
  • Provided guidance and support to new employees throughout their employment period.
  • Generated weekly updates on changes in organizational structure due to hiring or departures of personnel.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Assessed employee injury reports and determined eligibility for workers' compensation benefits.

Executive Assistant/Inside Sales/Accountant

Great Lakes Packaging
Valparaiso, IN
10.2008 - 05.2010
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations.
  • Created reports on Accounts Receivable performance for management review.
  • Generated, mailed and monitored invoices.
  • Researched past due accounts and initiated collection efforts in a timely manner.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Managed weekly payroll duties for 50+ temporary contractors.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Processed customer orders accurately and efficiently into QuickBooks.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Business Management

Purdue University North Central
Westville, IN
12.2005

Some College (No Degree) -

Indiana State University
Terre Haute, IN

Skills

  • Remote Team Management
  • Business Administration
  • Business Development
  • Multi-State Payroll
  • Payroll Processing
  • Payroll Policies and Procedures
  • Microsoft Applications
  • Human Resource Management
  • Compensation/Payroll
  • Human Resources Support
  • New Hire Orientation
  • Employee Onboarding
  • Customer Service
  • PeopleSoft Expert
  • Report Creation
  • Self-Motivated Professional
  • Superior Time Management
  • Meticulous Attention to Detail

Accomplishments

  • Promoted from Time & Expense Operations Associate to Team Lead, in less than 12-months. (2023)
  • Improved pre-employment results from 34% accuracy to 100% in 2 months. (2021)
  • Created highly effective new Onboarding system that significantly impacted efficiency and improved operations. (2020)
  • Partnered with team to achieve Office of the Year, earning a financial reward and placard. (2014)
  • Led team to achieve Regional Top Office Award, earning recognition from upper management and financial reward. (2013 and 2014)
  • Achieved Field Service Group Annual Scorecard Award for 100%. (2013 and 2014)
  • Recognized with Commitment to Excellence Award for outstanding performance and team contributions. (2013)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"If you can't fly, then run; if you can't run, then walk; if you can't walk, then crawl, but whatever you do, you have to keep moving forward."
Martin Luther King Jr.

Timeline

Time & Expense Operations Team Lead

Aerotek, Inc.
03.2023 - 07.2023

Time & Expense Operations Associate

Aerotek, Inc.
04.2022 - 03.2023

Contract Customer Service Associate

Aerotek, Inc.
09.2020 - 04.2022

Director of Marketing

Resolve Human Resources
11.2019 - 03.2020

President/Owner

Lane & Sons LLC
12.2014 - Current

Senior Customer Service Associate

Aerotek, Inc.
08.2011 - 08.2015

On-Premise Administrator

Aerotek, Inc.
08.2010 - 08.2011

Executive Assistant/Inside Sales/Accountant

Great Lakes Packaging
10.2008 - 05.2010

Bachelor of Science - Business Management

Purdue University North Central

Some College (No Degree) -

Indiana State University

Additional Professional Activities

  • Delta Sigma Pi, Professional Business Fraternity, Fundraising Officer
  • Delta Gamma Women’s Fraternity, Vice President of Social Standards, Judicial Board Representative, Foundation Officer

Additional Professional Activities

  • Delta Sigma Pi, Professional Business Fraternity, Fundraising Officer
  • Delta Gamma Women’s Fraternity, Vice President of Social Standards, Judicial Board Representative, Foundation Officer

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Jennifer Lane