Jennifer Lane
Apple Valley,CA
Summary
Dedicated kennel supervisor with extensive experience at Victor Valley Animal Protection, skilled in animal handling and customer service. Successfully implemented enrichment programs that enhanced animal behavior and improved adoption rates. Known for attention to detail and effective communication, fostering positive relationships with clients and ensuring optimal care for all animals.
Overview
16
16
years of professional experience
Work History
Kennel Technician
City Of Victorville
Victorville, CA
03.2023 - Current
- Assisted in cleaning and sanitizing kennel areas to maintain hygiene standards.
- Monitored animal behavior and health, reporting any concerns to senior staff.
- Fed and provided fresh water to animals according to dietary guidelines.
- Supported grooming tasks, including bathing and brushing pets as needed.
- Ensured proper handling techniques while interacting with various breeds of dogs and cats.
- Helped create a safe environment by following safety protocols during daily operations.
- Participated in training sessions to enhance knowledge of animal care practices and procedures.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Kennel Supervisor
Victor Valley Animal Protctn
Apple Valley, CA
03.2010 - 06.2023
- Supervised daily operations of kennel, ensuring optimal care and welfare of animals.
- Trained staff on animal handling techniques and safety protocols to enhance team performance.
- Implemented enrichment programs that improved animal behavior and reduced stress levels.
- Monitored health and wellness of animals, coordinating with veterinary professionals for timely interventions.
- Developed and maintained records for animal intake, treatment, and adoption processes for accuracy.
- Led initiatives to improve sanitation practices, resulting in a safer environment for animals and staff.
- Fostered positive relationships with adopters and community members to promote responsible pet ownership initiatives.
- Improved customer satisfaction by addressing client concerns promptly and providing exceptional care to animals.
- Continuously updated knowledge of best practices in animal care and facility management, implementing new techniques when applicable to improve overall operations.
- Maintained detailed records of each animal''s history and medical needs to ensure seamless continuity of care during their stay at the facility.
- Collaborated with animal rescue organizations and foster networks to increase the number of animals finding permanent homes.
- Organized adoption events, effectively increasing pet adoption rates within the community.
Education
High School Diploma - General Studies
Willow Park
Apple Valley, CA01.1989
Skills
- Patience and resilience
- Animal handling expertise
- Animal restraint techniques
- Behavior observation
- Medical assessment
- Record keeping
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Customer service
- Honest and dependable
- Excellent communication
- Active listening
Veterinary assistance
Safety control
Sanitation protocols
Patience and resilience
Animal handling expertise
Care monitoring
Animal nutrition proficiency
Medical assessment
Kennel maintenance
Attention to detail
Teamwork and collaboration
Multitasking Abilities
Customer service
Honest and dependable
Dependable and responsible
Excellent communication
Active listening
Feeding and watering
Decision-making
Critical thinking
Customer communication
Timeline
Kennel Technician
City Of Victorville
03.2023 - Current
Kennel Supervisor
Victor Valley Animal Protctn
03.2010 - 06.2023
High School Diploma - General Studies
Willow Park