JENNIFER LANG
San Diego,CA
Summary
Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Admitting Clerk
Kaiser Permanente
03.2020 - Current
- Handle admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Verify patient details and insurance coverage and collected co-pays.
- Calculate collectible amount due for procedures.
- Register patients for labs, surgeries and radiology.
- Obtain payments from patients and scanned identification and insurance cards.
- Answer phone calls, and handle patient inquiries
- Reviewed hospital schedule and confirmed arrival times
- Performed various administrative tasks by filing, copying and faxing documents
Patient Treatment Coordinator
Mission Valley Oral & Maxillofacial Surgery
06.2017 - 05.2019
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated patient treatment, financial arrangements and answer treatment questions.
- Posted charges, payments and adjustments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Patient Coordinator
Central Mass Oral Surgery
03.2015 - 03.2017
- Processed and posted insurance payments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assembled patient charts and created electronic medical records.
- Managed over 100 patient calls per day
- Scheduled appointments for multi office/doctor office.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Surgical Assistant/Front Desk Receptionist
Framingham Oral & Maxillofacial Surgery
11.2007 - 12.2013
- Scheduled appointments, hospital procedures, MRI’s, CT Scans and lab work.
- Transcribed doctors surgical notes and letters to referring offices.
- Assisted with removal of extractions, biopsies, exposures, fractures, dental implants and grafting in office and O.R. setting.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Gave post-op care and instructions.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2024
Certification - Medical Coding & Billing
Quinsigamond Community College
Worcester, MA01.2014
Skills
- Insurance Verification
- Patient Registration
- Payment Processing
- Medical Terminology
- Epic Systems
- Teamwork and Collaboration
- Problem-Solving Aptitude
- Adaptable and Flexible
- Computer Proficiency
- Cash Handling
- Patient Confidentiality
- Records Management
Affiliations
Admitting Department UBT
-I am a member of the Admitting department UBT. I have helped to develop projects that have reduced sick call out and work related injuries.
As a team, I have helped to organize activities to assist with bringing the department together to help boost morale.
Timeline
Admitting Clerk
Kaiser Permanente
03.2020 - Current
Patient Treatment Coordinator
Mission Valley Oral & Maxillofacial Surgery
06.2017 - 05.2019
Patient Coordinator
Central Mass Oral Surgery
03.2015 - 03.2017
Surgical Assistant/Front Desk Receptionist
Framingham Oral & Maxillofacial Surgery
11.2007 - 12.2013
Bachelor of Science - Business Administration
Colorado Technical University
Certification - Medical Coding & Billing
Quinsigamond Community College