Jennifer Langley
Willowick,Ohio
Summary
Dedicated professional with 16 years experience in a fast-paced medical office settings. Job duties include obtaining surgical authorizations, scheduling procedures and assisting in office vein procedures, appointment scheduling, front desk management, recordkeeping, various clerical tasks, and insurance verification. Hardworking team player with expertise in multitasking and optimizing patient flow in a friendly and accurate manner. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Northeast Ohio Vascular Associates
02.2009 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Printed prescription requests and queries in compliance with practice protocol.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Medical Secretary
Cleveland Dental And Medical Assistants
Mentor, OHWilloughby South High School
Willoughby, OH1994
Skills
- HIPAA Compliance
- Insurance Verification
- Medical Terminology
- Payment Collection
- Records Management
- Electronic Medical Records
- Front Desk Operations
- Appointment Scheduling
- Telephone Etiquette
- EMR / EHR
- Patient Registration
- Medical Office Procedures
- Data Entry
- Workflow Optimization
- Medical Records Verification
- Patient Eligibility Requirements
- Preparing Treatment Rooms
- Supply Ordering
- Patient Scheduling
- Order Purchasing
- Payment Scheduling and Collection
- Records Maintenance
Timeline
Medical Receptionist
Northeast Ohio Vascular Associates
02.2009 - Current
Medical Secretary
Cleveland Dental And Medical Assistants
Willoughby South High School