Jennifer Lanham
Boise,ID
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Team Lead
MarketStar - ExxonMobil
02.2023 - Current
- Trained new team members by relaying information on company procedures.
- Coached team members in techniques necessary to complete job tasks.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior National Account Manager
Marketstar - ExxonMobil
03.2022 - 01.2023
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Increased market penetration by growing brand awareness.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Provided billing, delivery and sales suppport to OEM channels
Contract Administrator
Wipro - HP, Inc
09.2018 - 02.2022
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Streamlined operations by developing and implementing improved contract management processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed Invoice and fleet management for Federal and global DaaS customers
- Collaborated with global teams to ensure customer contracted requirements were met
Web Solutions Consultant
HP Inc
03.2017 - 09.2018
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules.
- Supervised onboarding activities for e-Invoicing requests.
- Improved overall progress through working closely with staff members and streamlining processes.
Operational Account Management Advisor III
Hewlett Packard
01.2011 - 02.2017
- Supported day-to-day account management for company clients.
- Created timely and accurate reports, internal documents and client deliverables.
- Supported strategic endeavors from both brainstorming and administrative perspective.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Collaborated with associates and developed relationships with different departments across company.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed contract terms for contractual compliance in complex environment.
- Maintained operational indicators and reported financial metrics.
Supplies Reconciliation Specialist
Hewlett Packard
07.2004 - 12.2010
- Input financial data and produced reports using SAP.
- Reconciled Level-Pay accounts, managed audits and updated financial records with remarkable accuracy.
- Developed SharePoints to automate tracking of end-to-end workflows
- Reconciled $2M annually in supplies fees, approximately 185,000 devices, in 165 reconciliations
Education
Associate of Applied Science - Marketing/Management
Boise State University
Boise, IDBachelor of Applied Science - Business Communications
Boise State University
Boise, ID12.2017
Skills
- Trend Tracking
- Quality Control
- Quality Improvement
- Documentation and Reporting
- Mentoring
- Analytical Thinking
- Verbal and Written Communication
- Attention to Detail
- Complex Problem-Solving
- Staff Training
Timeline
Team Lead
MarketStar - ExxonMobil
02.2023 - Current
Senior National Account Manager
Marketstar - ExxonMobil
03.2022 - 01.2023
Contract Administrator
Wipro - HP, Inc
09.2018 - 02.2022
Web Solutions Consultant
HP Inc
03.2017 - 09.2018
Operational Account Management Advisor III
Hewlett Packard
01.2011 - 02.2017
Supplies Reconciliation Specialist
Hewlett Packard
07.2004 - 12.2010
Associate of Applied Science - Marketing/Management
Boise State University
Bachelor of Applied Science - Business Communications
Boise State University
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