Jennifer Lanoie
Los Gatos,United States
Summary
Proven leader in family support and mental health counseling, adept at fostering individualized service plans and client engagement. At Seneca Family Of Agencies, I spearheaded initiatives that significantly enhanced family connections and streamlined access to community resources. My expertise in crisis intervention and team collaboration has consistently driven positive outcomes, showcasing my ability to merge compassion with results-driven strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Family Partner
Seneca Family Of Agencies
02.2020 - Current
- Strengthened family connections by providing support and guidance in navigating community resources.
- Offer caregivers mental health services in the form of coaching and peer-led support services.
- Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
- Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
- Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
- Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
- Mentor and train new Family Partner team members to ensure best practices.
- Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Maintain CalAim and other documentation standards.
BASW Intern
Department Of Family And Child Services
08.2022 - 05.2023
- Participated in professional development opportunities such as seminars, trainings, and workshops, to enhance skill set, contributing to overall intern growth and skill set.
- Helped conduct assessments of client's needs, strengths, and resources to develop treatment plans.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided crisis intervention services for client's experiencing acute distress.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances or trauma.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Supervised visitation between clients and their children.
- Created positive relationships with clients, fostering trust and open communication to support progress towards goals.
Supervisor
Starbucks Coffee Company
06.2005 - 12.2020
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
Education
Master of Social Work - Advanced Standing MSW
San Jose State University
San Jose, CA05.2025
Bachelor of Science - Social Work
San Jose State University
San Jose, CA05.2023
Associate of Arts - Liberal Arts
San Jose City College
San Jose, CA06.2021
Skills
- Individualized service plans
- Family Support
- Client Engagement
- Psychoeducation
- Life Skills Coaching
- Resource Linkage
- Mental health counseling
- Treatment Planning
Certification
- Certified Medi-Cal Peer Support Specialist- Expires 9/29/2025
Timeline
BASW Intern
Department Of Family And Child Services
08.2022 - 05.2023
Lead Family Partner
Seneca Family Of Agencies
02.2020 - Current
Supervisor
Starbucks Coffee Company
06.2005 - 12.2020
Master of Social Work - Advanced Standing MSW
San Jose State University
Bachelor of Science - Social Work
San Jose State University
Associate of Arts - Liberal Arts
San Jose City College
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