Jennifer Lanpheare
Cincinnati,OH
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 25 years of relevant work experience to your team. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
21
21
years of professional experience
Work History
Registrar/Patient access
Mercy Hospital
Cincinnati, OH
12.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
School Secretary
St. James School
Cincinnati, OH
08.2016 - 08.2019
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Exercised judgment within school policy guidelines to alleviate [Job title]'s workload.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service Representative
Ronald McDonald House of Cincinnati
Cincinnati, OH
01.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Assistant
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH
09.2002 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Education
No Degree - Criminal Justice
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Seton High School
Cincinnati, OH1991
Skills
- Prioritizing
- Verbal and Written Communication
- Resourcefulness
- Organization
- Time Management
- Detail-oriented
- Anticipates needs
- Teamwork
- Independent
- Discretion
- Customer skills
- Operates general office equipment
- Answer multi-phone lines
- Multi-tasker
- Calendar keeping
- Travel arrangements
- Meeting planning
- Flexible
- Take initiative
- Typing 60WPM
- Microsoft office skills
- Data Entry Software
- Taking Client Histories
- Detail-Oriented
- Administrative Tasks
- Epic Systems
- Medical Report Preparation
- Problem Solving
- Equipment Troubleshooting and Maintenance
- Appointment Scheduling
- CPR Certified
- Customer Service
- Certified Medical Administrative Specialist
- Advising Patents
- Organization and Time Management
- Supply Ordering
- BLS Certified
- Invoice Preparation
- Medical Recordkeeping
- Order Purchasing
- Patient Interviews
- Patient Billing
- Regulatory Documentation
- Cash Handling
- Data Entry
- Data Management
- Computer Proficiency
- Adaptable and Flexible
- Office Management
- Flexible Schedule
- Patient Database Maintenance
- Maintaining Financial Records
- Referral Verification
- Office Coordination
- Collecting Patient Specimens and Tests
- Payment Scheduling and Collection
- Pharmacy Correspondence
- Calendar and Appointment Management
- Invoice Processing
- Insurance Forms
- Payment Plan Options
- Patient Eligibility Requirements
- Inventory Management
- Relationship Building
- Message and Report Transcription
- Mail Distribution
- Patient Referral
- Patient Health Information Access
- Claim Forms
- HIPAA Compliance
- Insurance Authorizations
- Documentation Review
- Collaboration and Teamwork
- Database Administration
- Outpatient Procedures
- Medical Records Verification
Timeline
Registrar/Patient access
Mercy Hospital
12.2019 - Current
School Secretary
St. James School
08.2016 - 08.2019
Customer Service Representative
Ronald McDonald House of Cincinnati
01.2015 - 08.2017
Administrative Assistant
Cincinnati Children’s Hospital Medical Center
09.2002 - 05.2015
No Degree - Criminal Justice
University of Cincinnati
High School Diploma -
Seton High School
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