Jennifer Lanpher

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.

• Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
• Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
• Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.

• Helps maintain an efficient office environment
• Provides administrative, secretarial and clerical support to others in the office
• Answer phones and transfer to the appropriate staff member
• Receive, sort and distribute incoming mail
• Monitor incoming emails and answer or forward as required
• Prepare outgoing mail for distribution, faxing, scanning and copying of documents
• Update and maintain databases such as mailing lists, contact lists and client information.

• Machine setup, initiation and termination of dialysis treatments, patient monitoring via vital signs and machine readings, record keeping and equipment monitoring and maintenance

This person works directly under the supervision of the individual’s family

Develop and maintain supportive working relationships with program members

Ensure the rights and dignity of all people supported is always upheld

Completing all necessary documentation to assure compliance with the DESE Program

These may include completion of timesheets

Maintaining strict confidentiality for all consumer information and facility operations

Address challenging behaviors proactively and respectfully, using methods of Positive Behavioral Supports

• Provide nursing services, protect and promote resident rights, assist patients to maintain independence, maintain a neat, clean, and secure ward, obtained specimens, weights, and vital signs of patients

• Ensure that each customer receives excellent service, greeting and acknowledging every customer, comprehensive product knowledge, loss prevention, and all other aspects of customer service