Jennifer Lantro
Cherry Hill,NJ
Summary
Accomplished logistics professional with over 12 years of experience in driving operational excellence, significantly reducing transportation costs, and enhancing customer satisfaction within complex supply chain networks. Expertise in leading large cross-functional teams, executing high-value RFPs, and optimizing routing strategies through data-driven insights and key performance indicators. Recognized for cultivating strong carrier partnerships, developing high-performance teams, and streamlining systems to enhance efficiency and service quality. Skilled in leveraging strategic vision and analytical decision-making to achieve measurable results in fast-paced, high-demand environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Supervisor, Engagement, Operations & Freight Procurement
United States Cold Storage
01.2020 - Current
- - Lead and mentor a team of 10 Coordinators across carrier relations, customer operations, and freight procurement.
- - Direct national RFPs for consolidation programs and manage submissions for internal and customer freight bids.
- - Collaborate with carrier and customer networks to drive operational excellence, cost reductions, and high retention.
- - Monitor KPIs and Tableau dashboards to ensure service levels, carrier compliance, and customer satisfaction.
- - Spearhead cost-saving initiatives across lanes and customers, strengthening profit margins and scalability.
- - Maintained high team morale and engagement during periods of significant change through clear communication, coaching, and team-building initiatives
Logistics Operations Supervisor, Managed Services
United States Cold Storage
01.2020 - 01.2022
- Successfully onboarded major accounts including Oatly, Chobani, and Butterball, ensuring seamless integration into logistics and cold storage operations.
- Partnered with clients to design tailored supply chain solutions, strengthening long-term relationships and enhancing service delivery.
- - Oversaw routing of raw materials, finished goods, and consolidated freight optimizing spend, inventory, and timelines.
- - Supported new TMS (MercuryGate) rollout across new accounts, ensuring customer success and minimizing disruptions during the transition phase with coordinators
- - Collaborated with cross-functional teams to align TMS capabilities with customer requirements, enhancing user experience and account retention
- - Developed SOPs and workflow enhancements, improving on-time delivery and data accuracy.
- - Partnered with buyers and analysts to recommend transportation modes and route optimization strategies.
Enterprise Lead Account Manager
K&L Freight Management
01.2016 - 01.2019
- - Managed national Enterprise Accounts including Marken Pharmaceuticals, Schwan’s, and Geodis.
- - Acted as lead liaison for customer success, performance metrics, pricing, and contract strategy.
- - Drove business growth by strengthening carrier collaboration and identifying upsell opportunities.
Business Development Manager
K&L Freight Management
01.2016 - 01.2017
- - Generated and closed new business through cold outreach, referrals, and needs-based logistics consulting.
- - Analyzed transportation networks to recommend service packages with optimized pricing and delivery.
Customer Service Manager / Team Lead / Lead Account Manager
RJW Transport
01.2010 - 01.2016
- - Directed 13-person Customer Success & Tracking teams focused on LTL freight, consolidation, and service delivery.
- - Tracked and reported department P&L, KPIs, and customer SLAs, achieving 98%+ customer satisfaction.
- - Built executive-level presentations and represented the voice of the customer in strategic planning sessions.
- - Negotiated carrier contracts and managed pricing, service recovery, and escalation issues.
Account Sales Support Manager
H&W Ingredients
01.2005 - 01.2010
- - Served as supply chain and client liaison for major food industry accounts (e.g., McDonald’s, Kellogg’s, Nestlé).
- - Managed a team of 4 and supported logistics, purchasing, quoting, and customer care across North America.
Education
Associate of Applied Science -
College of DuPage
Glen Ellyn, IL01.2005
Skills
- - Logistics & Supply Chain Strategy
- - Freight Procurement & Carrier Management
- - Transportation Optimization & Cost Reduction
- - 3PL & RFP Management
- - KPI & Performance Analysis (Tableau, Scorecards)
- - Team Leadership & Process Improvement
- - Customer Success & Retention
- - TMS, CRM, MercuryGate, Tableau, Microsoft Office
- Shipping coordination
- Route planning
- Logistics coordination
- Cost reduction strategies
- Cost control
- Logistics planning
- Budget management
- Process improvement
- Transportation management
- Researching freight carrier costs
Certification
- Tools: TMS, MercuryGate, Tableau, Microsoft Office, CRM, Lawson, Slack, Zoom
- Logistics Partner Advisor Board 2023-Present
- Management Skills Training via Makarios Consulting
- Linkedin Learning: Supply Chain Foundation and Operations Basics
Timeline
Logistics Supervisor, Engagement, Operations & Freight Procurement
United States Cold Storage
01.2020 - Current
Logistics Operations Supervisor, Managed Services
United States Cold Storage
01.2020 - 01.2022
Enterprise Lead Account Manager
K&L Freight Management
01.2016 - 01.2019
Business Development Manager
K&L Freight Management
01.2016 - 01.2017
Customer Service Manager / Team Lead / Lead Account Manager
RJW Transport
01.2010 - 01.2016
Account Sales Support Manager
H&W Ingredients
01.2005 - 01.2010
Associate of Applied Science -
College of DuPage