Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Excels working as part of dedicated team of employees.
Hi, I’m
Jennifer Lanyon
Charlotte,NC
Summary
Overview
25
years of professional experience
1
Certification
Work History
Whole Foods Market Inc
Produce Associate Team Leader
08.2023 - Current
Job overview
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stepped into the team trainer role at first and then moved into the ATL role.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
- Train and cross-train team members to provide efficiency within the department.
Whole Foods Market Waverly
Prepared Foods Team Leader
08.2022 - 08.2023
Job overview
- Builds a positive work environment of outstanding teamwork, and mutual respect
- Accountable for monitoring and achieving sales, purchasing, and labor targets
- Complies with menu assortment, merchandising, and inventory control
- Establishes and maintains collaborative working relationships with other department leaders
- Selects, trains, develops, coaches, mentors, motivates, and counsels Team Members
Whole Foods Market Waverly
Prepared Foods Supervisor
11.2021 - 08.2022
Job overview
- Provides overall direction and leadership to team members of prepared foods department
- Handles production writing, menu execution, hot bar, production, sales change and leadership responsibilities as asked
- Provides coaching and feedback as necessary
- Maintained proper signage and pricing information for displays, cases and counters.
Whole Foods Market Waverly
Culinary Associate Team Leader
08.2020 - 09.2021
Job overview
- Responsible for overall culinary department which includes the bakery
- Maintains sales floor, hot bar and merchandising
- Assists in analysis on sales, shrink, labor reports
- Reviews product labeling and ensures accuracy for weights and measures as well as allergens
- Demonstrates advanced product knowledge and trains new members on all aspects of the department
- Critical point person for our health department audits and provides feedback to management with procedures to remedy any issues that may arise
- Completes task lists each day – including time and attendance, emails, walks specific to Whole Foods, as well as serving as a production team member
- Trained new staff on food preparation and safety procedures.
- Responsible for execution of all change overs for the season including new menus for the hot bar, chef case as well as on the sales floor
- Must follow all specified planograms and schematics as dictated by our regional team
- Member of the FSET committee (Food Safety Educational Team)
- Graduate of the CDATL program at Whole Foods
- Awarded Leadership Principles Award for April 2021.
Whole Foods Market
Produce Team Member
11.2018 - 09.2019
Job overview
- Responsible for overall chop section of produce as well as maintaining health department and sanitation standards
- Maintaining overall appearance, cleanliness, quality and merchandising for department
- Control and log spoilage, prepare signage and maintain all health department logs and standards
- Pleasantly greeted customers and provided prompt and courteous service.
- November 2018 Rising Star of the Month for the Coral Gables store.
Whole Foods Market
Team Trainer, Produce Team
05.2014 - 10.2018
Job overview
- Responsible for overall chop section of produce, however, I worked in several aspects of the department
- Served as one of the safety coordinators for the entire store
- Trained all new hires and directed them through orientation and made sure they received proper on the job training
- Trained other employees in customer service, food safety, and performance requirements.
- Able to do orders for parts of the produce department as well as the floral department
- Provided excellent customer service and addressed any customer needs in a timely manner
- June 2018 Team Member of the Month for the Tenaya store.
Stack Restaurant at Mirage
Lead Line Cook
12.2005 - 10.2006
Job overview
- Responsible for leading station - set-up, break down and all prep for the station
- Prepared and presented 12 dishes - shellfish, raw dishes, salads
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
The Prime Steakhouse at Bellagio
Externship/Cook
10.2004 - 02.2005
Job overview
- Worked all aspects of the kitchen
- Was able to work on all stations of the hot line – fish, potato, sauté, broiler, as well as prep and menu testing
- Worked a banquet for 671 people with Jean-George Vongerichten, raising money for Alzheimer’s disease.
- Prepared food items in compliance with recipes and portioning control guidelines.
The Traphagen Restaurant at the Beekman Arms
Server
04.2004 - 10.2004
Job overview
- Organize set-up of restaurant for service
- Provide attentive service for a formal fine-dining restaurant.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Keuka College
Director of Housing and Residence Life
10.2002 - 10.2003
Job overview
- The Office of Residence Life at Keuka was a 100% live-in system and I was responsible for the overall supervision and daily operation of the approximately 1,000 residential students
- Supervised a staff of 5 professional Resident Directors as well as 30 Resident Assistants
- I served on campus-wide committees and worked closely with counseling services to establish working connections within the departments
- Responsible for development of trainings for all staff and served on the orientation committee for new students and parents
- Responsible for new student housing, opening, closing, services, security, and overall housing selection process as well as exceptions to the housing policy.
Ohio Wesleyan University
Assistant Director of Residential Life
07.2001 - 06.2002
Job overview
- Responsible for the management and supervision of a 350-bed co-educational residence hall as well as 9 themed houses
- Supervised residence assistants, desk attendants, and moderators for residence hall and houses
- Served as a judicial officer for the Department of Residential Life and assisted with set up and execution of housing selection
- Co-advisor of the National Residence Hall Honorary (NRHH).
State University of New York at Geneseo
Resident Director
08.1999 - 07.2001
Job overview
- Responsible for the management and supervision of 3 different residence halls during my tenure
- Participated extensively in all staff trainings as well as new student orientation
- Advisor for the Inter-Residence Council (IRC) – the largest on campus organization representing 15 residence halls. Audited finances of approximately $32,000. Attended all board meetings as well as on campus events. Attended and advised all delegations to the NEACURH and NACURH conferences
- Co-advisor of the NEACURH (Northeastern Affiliate of College University Residence Halls ) Mini No Frills Conference in March of 2000. Attendance of 225 delegates.
- Co-presenter in the Geneseo Organization for Leadership Development
- Presented programming on leadership styles, icebreakers and group development
- Conference Housing Coordinator for the Summer 2000.
Education
The Culinary Institute of AmericaNew York, NY
Associate Degree in Occupational Studies, Culinary Arts, Group Leader
10.2005
University Overview
Canisius CollegeBuffalo, New York
Master of Science, College Student Personnel Administration
05.1998
University Overview
State University of New York at BuffaloBuffalo, New York
Bachelor of Science, Pre-Medical/Life Sciences
06.1995
University Overview
Skills
- Training and Mentoring
- Customer Service
- Safe Food Handling and preparation
- Organization and multi-tasking
- Verbal and Written Communication
- Honesty and Integrity
Certification
Serve-Safe
Timeline
Produce Associate Team Leader
Whole Foods Market Inc
08.2023 - Current
Prepared Foods Team Leader
Whole Foods Market Waverly
08.2022 - 08.2023
Prepared Foods Supervisor
Whole Foods Market Waverly
11.2021 - 08.2022
Culinary Associate Team Leader
Whole Foods Market Waverly
08.2020 - 09.2021
Produce Team Member
Whole Foods Market
11.2018 - 09.2019
Team Trainer, Produce Team
Whole Foods Market
05.2014 - 10.2018
Lead Line Cook
Stack Restaurant at Mirage
12.2005 - 10.2006
Externship/Cook
The Prime Steakhouse at Bellagio
10.2004 - 02.2005
Server
The Traphagen Restaurant at the Beekman Arms
04.2004 - 10.2004
Director of Housing and Residence Life
Keuka College
10.2002 - 10.2003
Assistant Director of Residential Life
Ohio Wesleyan University
07.2001 - 06.2002
Resident Director
State University of New York at Geneseo
08.1999 - 07.2001
The Culinary Institute of America
Associate Degree in Occupational Studies, Culinary Arts, Group Leader
Canisius College
Master of Science, College Student Personnel Administration
State University of New York at Buffalo
Bachelor of Science, Pre-Medical/Life Sciences