Jennifer Laplant
Gilbert,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
OPERATIONS ASSOCIATE
MESA PUBLIC SCHOOLS
03.2023 - 06.2023
- Interior/exterior cleaning, bathroom sanitization, floor washing, removal, and collection of garbage
- Carry out minor electrical repairs in the office rooms; responsible for general maintenance assignments; maintain school/office
- Strive to maintain a safe working environment through the prevention of accidents, preservation of equipment, and the achievement of safe working practices
- Followed a certain schedule that is different on each individual day
- Kept both computer record and paper record
- Monitor building security after hours by performing checks on all doors, windows and checking electrical appliances
- Clean and sanitize restrooms using established practices and procedures
- Worked with teachers or management staff
- Skills Used Understanding of how to get a job completed quickly and safely.
OPERATIONS ASSOCIATE
02.2018 - 06.2022
- Collaborated with internal departments to enhance operations by supporting
- And improving daily business activities and processes
- Developed new strategies for process improvements
- Reviewed and analyzed current company processes; identified and
- Recommended improvement steps to optimize operations
- Assisted with training of new employees as well as Senior and Executive
- Leadership
- Worked with users and support teams to troubleshoot reported problems
- Assisted development team in making decisions by collecting, organizing and
- Modeling data
- Achievements: Maintained a zero count of escalations with all programs as well
- As kept claim denials to a minimum of below $5,000 quarterly
- Obtained over 35 certifications for training and continued knowledge with over
- 10 hours per month.
CLAIMS ASSOCIATE
INSURANCE
06.2017 - 12.2017
- Entered customer information into the database so senior underwriters were able to provide customers with an accurate quote
- Processed information for celebrities and athletes
- Entered data for all “personal” lines of insurance
- Trained all new hires on data entry process
- Added all new insurance policies into the database timely and accurately
- Processed new claims copy jobs along with certified copy job requests from examiners and delivered to underwriting department in a timely manner
- Processed over 175 pieces of mail daily, processed endorsements, certificates of insurance, cancellations, renewals, and reinstatements.
PHARMACY TECH TRAINEE
06.2009 - 09.2011
- Filled and processed prescriptions, delivering prompt and efficient patient care
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Interpreted and processed medication orders under supervision of pharmacist
- Processed mail order scripts for all Dept of Defense workers, retirees, and families
- Mentor new hires until they reach and maintain required goals to become full time employees
- Achievements: Maintained quota of 35 RX’s p/h with 95% accuracy or better; Head liner of the Week; President’s Award.
HEALTH INFORMATION, PHX CHILDREN’S HOSPITAL
10.2006 - 01.2009
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols
- Met needs of physicians and other treating team members with timely retrievals of patient medical records
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Supervised a team of 3 and delegated tasks daily to help reduce the number of incomplete medical records
- Maintained good rapport with all physicians and specialist
CUSTOMER ACCT ADVISOR
10.2016
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Answered customer questions and addressed concerns resulting in a reduction to customer complaints
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Education
Certification - Medical Assistant-Administrative
International Institute of The Americas
Mesa01.2001
High School Diploma -
Mountain View High School
Mesa, AZ05.1994
Skills
- Issue Researching and Resolution Process Enhancements and Revisions Proficient in Microsoft Office and 365, Windows, CRM Interpersonal and Written Communication
- Excel Spreadsheets
- Problem Resolution
- People Skills
- Organizational Skills
- Customer Service
- Critical Thinking
- Training & Development
- Friendly, Positive Attitude
- Skills
Additional Information
- Experience Task-driven professional with substantial experience in data entry, office, management, and customer service. Certified Medical Assistant with 4+ years of experience. Highly talented individual boasting a background in decision making, issue resolution and customer assistance. A motivated Operations Associate known for obeying all safety procedures and well-trained in ship ping and receiving procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OPERATIONS ASSOCIATE
MESA PUBLIC SCHOOLS
03.2023 - 06.2023
OPERATIONS ASSOCIATE
02.2018 - 06.2022
CLAIMS ASSOCIATE
INSURANCE
06.2017 - 12.2017
CUSTOMER ACCT ADVISOR
10.2016
PHARMACY TECH TRAINEE
06.2009 - 09.2011
HEALTH INFORMATION, PHX CHILDREN’S HOSPITAL
10.2006 - 01.2009
Certification - Medical Assistant-Administrative
International Institute of The Americas
High School Diploma -
Mountain View High School
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