Jennifer LaRoc
Management
Atlanta,United States
Summary
Personable, results driven with over 8 years of experience and 18 years of excellent customer service skills. Dependable and detail-oriented to handle multiple tasks including prioritizing simultaneously. A motivational leader who prides in developing others. Eager to utilize my skills and challenge my self to new ones to enhance the growth of business.
Overview
18
18
years of professional experience
Work History
Store Manager
The Children's Place
Douglasville, GA
09.2022 - 09.2023
- Manage all financial preparation and budgeting for departments and overall store functions.
- Performed administrative and operational duties, such as payroll, scheduling, emails, inventory and audits.
- Implement company policies and procedures.
- Conducted daily huddles discussing metrics (Key Performance Indicators) and to strategize on goals that will increase profit.
- Recruit, mentor and develop Team Leads to hire top talent with excellent customer service skills.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Department Manager
H&M Hennes & Mauritz
Morrow, GA
01.2017 - 05.2021
- Collaborated with Store manager with daily assignments to drive sales resulting in 17% increase in profit.
- Hired and trained top talent on excellent customer service skills and company best practices that helped lower turnover 11%.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Performed opening and closing duties as part of management team and handled cash management.
Department Supervisor
H&M Hennes & Mauritz
The Bronx, NY
06.2005 - 01.2017
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Education
High School Diploma -
Graphic Communication Arts
New York, NY06.2000
Skills
- Operational and Financial Reporting
- Budgeting and Expense Monitoring
- Recruitment and Onboarding
- Payroll and HR Functions
- Team Building
- Leadership and Development
Timeline
Store Manager
The Children's Place
09.2022 - 09.2023
Department Manager
H&M Hennes & Mauritz
01.2017 - 05.2021
Department Supervisor
H&M Hennes & Mauritz
06.2005 - 01.2017
High School Diploma -
Graphic Communication Arts