Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer LaRussa

Elba,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Ladies Lead Merchandising Associate

Khols Department Store
Batavia, NY
08.2021 - Current
  • Trained new staff on company policies and procedures related to merchandise display.
  • Ensured all merchandise was properly labeled and priced according to guidelines.
  • Resolved any customer service issues that arose during shopping experience.
  • Organized seasonal clearance sales by setting up appropriate displays or signage.
  • Provided excellent customer service to ensure client satisfaction.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
  • Explained product features and benefits to company staff members and customers.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided customer service.
  • Operated cash registers to process payments for goods and services.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Addressed customer questions and concerns regarding products and services.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Site Supervisor for After School Program

Healthy Kids Extended Day Program
Elba, NY
09.2020 - 06.2021
  • Maintained up-to-date knowledge of relevant legal requirements related to child care operations.
  • Addressed complaints from parents promptly and professionally while ensuring their concerns were heard.
  • Ensured the health and safety of all children in the facility by adhering to established standards and regulations.
  • Established policies for discipline procedures consistent with state licensing laws and regulations.
  • Encouraged children's social interaction through cooperative games or outdoor activities.
  • Created a positive learning environment through effective classroom management techniques.
  • Developed and implemented age-appropriate activities to stimulate physical, emotional, social, and intellectual growth of children.

Head Cashier

Home Depot
Batavia, NY
03.2015 - 10.2018
  • Initiated and managed daily cashier operations, including opening and closing procedures.
  • Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
  • Performed regular audits of cash drawer balances to ensure accuracy of funds.
  • Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
  • Assisted in recruiting, hiring, onboarding and orienting new employees.
  • Resolved customer complaints promptly and professionally.
  • Greeted customers and responded to requests for information.
  • Called for backup cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Used Point of Sale register system to complete transactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Sales Associate

JCPenney
Batavia, NY
10.2014 - 02.2015
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.

1:1 Aide

Bornhava
Amherst , NY
10.2013 - 08.2014
  • Monitored student safety while on school grounds or during field trips.
  • Participated in parent-teacher conferences to discuss student progress.
  • Attended staff meetings and professional development sessions.
  • Maintained accurate records of student progress, behaviors, and attendance.
  • Assisted in implementing Individual Education Plans.
  • Supported special education students in the general education setting by providing accommodations or modifications.

Preschool Teacher

Brierwood Child Care Center
Williamsville, NY
06.2001 - 05.2011
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Administered assessments throughout the year to gauge student understanding of content material.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
  • Attended professional development workshops to stay current on best practices for early childhood education.
  • Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.

Education

High School Diploma -

Kenmore East Senior High School
Tonawanda, NY
06-2000

Skills

  • Team leadership abilities
  • Customer Service
  • Self Motivation
  • Sales strategy development
  • Drawer balancing
  • Product Merchandising
  • Online Order Picking
  • Retail display setup
  • Retail Merchandising

Timeline

Ladies Lead Merchandising Associate

Khols Department Store
08.2021 - Current

Site Supervisor for After School Program

Healthy Kids Extended Day Program
09.2020 - 06.2021

Head Cashier

Home Depot
03.2015 - 10.2018

Sales Associate

JCPenney
10.2014 - 02.2015

1:1 Aide

Bornhava
10.2013 - 08.2014

Preschool Teacher

Brierwood Child Care Center
06.2001 - 05.2011

High School Diploma -

Kenmore East Senior High School

Similar Profiles

CREATE PROFILE
Jennifer LaRussa