Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Lasater

Oakley,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Manager

Ilovekickboxing
04.2018 - Current
  • Manage a team of 6 employees
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated studio events and meetings.
  • Increased and maintained client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated training and instruction of participants in basic boxing techniques and physical training regimens.
  • Ensured facility cleanliness by overseeing regular maintenance efforts, creating a welcoming atmosphere conducive to focused training sessions.
  • Demonstrated adaptability by adjusting coaching style and techniques when working with athletes of varying skill levels, ensuring an inclusive training environment.

CSR

P2P Transformation Center
03.2017 - 05.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Retail Sales Worker

Raley's Supermarket
04.1998 - 09.2011
  • Started out as a courtesy clerk. I was responsible for taking care of the customers needs.
  • Moved to the food service dept. Where I packaged and prepared customers orders.
  • Got promoted to bookkeeper. I balanced the registers and the safe. Made deposits. Kept the flow of cash within the store to maintain the integrity of the store.
  • In 2002 became a Head Clerk, which is a shift supervisor. I was incharge of the cashiers, building end displays, stocking shelves and of course customer satisfaction.

Education

High School Diploma -

Liberty High School
Brentwood, CA
06.1997

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Staff Management
  • Project Management
  • Schedule Preparation
  • Positive Attitude
  • Problem Resolution
  • Organizational Skills
  • Hiring and Training
  • Customer Relationship Management

Timeline

Manager

Ilovekickboxing
04.2018 - Current

CSR

P2P Transformation Center
03.2017 - 05.2018

Retail Sales Worker

Raley's Supermarket
04.1998 - 09.2011

High School Diploma -

Liberty High School

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Jennifer Lasater