Summary
Overview
Work History
Education
Skills
Certification
Languages
Experienced Customer Service Professional
Timeline
AdministrativeAssistant
Jennifer Lasley

Jennifer Lasley

Lebanon Junction,KY

Summary

Accomplished customer service specialist with a strong background in communication and problem resolution. Focused on delivering exceptional customer experiences and driving satisfaction. Experienced in call center settings, dedicated to enhancing operational performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Consultant

Freelance
06.2014 - 01.2025
  • Freelance IT Tool Creation Creating a tool for a Real Estate company that pulled daily updates from an FTP site, checked for changes, appending any changes to a staging table, and then combining that data with production tables. Saving company 6 hours of labor per week. Website Development Building a website for a small online magazine, helping the owner monetize the site by adding an equipment e-store, Google Adsense ads, and direct advertising with local courses. Increasing web traffic by 350%. Creating a Content Management System for a Business Networking Group which allows the group to highlight their members and increase their exposure within the community. Grow membership by an average of two members per month.Updating an existing CMS for a local church, allowing them to reach out further into their community. Increased web traffic by 220%. Miscellaneous Various smaller projects including data center reorganizations, website development and web server management.

Contractor

Self-employed
12.2023 - 07.2024
  • Assisted with activities of daily living, including bathing, dressing, grooming, and medication management
  • Monitored vital signs and reported any changes or concerns to the nursing staff
  • Created a safe and comfortable environment for residents by maintaining cleanliness and organization in their living spaces
  • Engaged residents in social activities and outings to promote mental stimulation and social interaction
  • Developed strong relationships with residents, families, and staff members based on trust, respect, and empathy
  • Responded promptly to emergencies or urgent situations involving residents' health or safety
  • Assisted with meal planning/preparation according to dietary restrictions while ensuring proper nutrition for each resident
  • Supported individuals with mobility issues by providing assistance with walking aids or transferring techniques as needed
  • Managed medication administration schedules following prescribed protocols under the supervision of licensed nurses
  • Ensured a clean environment by regularly sanitizing common areas like dining rooms, lounges, bathrooms etc
  • Attended training sessions on caregiving techniques/protocols to enhance skills/knowledge base
  • Demonstrated patience when dealing with challenging behaviors associated with dementia/Alzheimer's

Customer Service Representative

Beech grove market
03.2015 - 04.2020
  • Cashier
  • Open store
  • Close store
  • Stock shelves
  • Customer service

Shift Manager

KFC
08.2009 - 07.2014
  • Cashier front and drive thru
  • Payroll
  • Deposits
  • Till countdown and issue
  • Make sure all employees were maintaining positions and staying on task

Technician

Kelly USA
06.2010 - 05.2014
  • Developed the concept for consulting business including pricing model, delivery methods, niche focus, sales, and marketing model. Recruited and trained four technicians and two sales representatives. Managed six to eight ongoing projects. Application Development. Network Design/Deployment, Infrastructure Support Oversaw $50, 000 annual budget. Administered Operational Aspects of The Business Business licenses HR documentation. Contract development and negotiation. Participated in business clubs.

Principal, Asset Management Engineer

Chamber of Commerce
07.2008 - 05.2010

Warehouse Associate

Zappos.com LLC
09.2008 - 04.2009
  • Quality control

Front Desk Receptionist

Days Inn
07.2006 - 08.2008
  • Check in guests
  • Room service
  • Wake up calls
  • Customer service
  • Keep as many new vacancies
  • Cashier

Reliability Engineer

Sabre Holdings Pvt Ltd
09.2005 - 06.2008
  • B.N. Placement Services RCA, condition monitoring, preventative maintenance optimisation, upgrades, LV Design, Drives, PLC's and DCS. Instrumentation Flow, pressure, temperature, level and density, probes/transmitters. PID control loop design, VA, monthly reporting, budget variance, and accruals.

Security Guard

The Reserves Network
12.2005 - 07.2006
  • Check in employees and guests
  • Sign in
  • Ride thru parking lot
  • Check building
  • Watch cameras
  • Loss prevention

Janitorial Worker

I 65 rest area
05.2004 - 08.2005
  • Clean bathrooms
  • Sweep and mops
  • Clean windows and mirrors
  • Take trash to dumpster
  • Shovel snow and salt sidewalks
  • Greet guests

Cashier/Customer Service

Save A Lot
02.2002 - 05.2004
  • Worked with customers Cashier Stock

Education

High school diploma - undefined

ucchs
05.2004

Skills

  • Customer relationship management strategies
  • Efficiency improvement techniques
  • Loss prevention strategies
  • Cash flow management
  • Empathetic communication techniques
  • Conflict resolution skills
  • Medication administration oversight
  • Active listening abilities
  • Persuasive communication skills
  • Knowledge enhancement programs
  • Logistics and shipping coordination
  • Support for administrative tasks
  • Strategic decision-making abilities
  • Problem-solving frameworks
  • Multitasking expertise
  • Vital signs evaluation
  • Cleaning procedures
  • Meal preparation organization
  • Management expertise
  • Writing and formatting proficiency
  • Microsoft Word and Excel knowledge

Certification

  • Driver license
  • Kentucky
  • March 2022

Languages

English
Full Professional

Experienced Customer Service Professional

  • Jennifer Lasley
  • Experienced Customer Service Professional

Timeline

Contractor

Self-employed
12.2023 - 07.2024

Customer Service Representative

Beech grove market
03.2015 - 04.2020

Consultant

Freelance
06.2014 - 01.2025

Technician

Kelly USA
06.2010 - 05.2014

Shift Manager

KFC
08.2009 - 07.2014

Warehouse Associate

Zappos.com LLC
09.2008 - 04.2009

Principal, Asset Management Engineer

Chamber of Commerce
07.2008 - 05.2010

Front Desk Receptionist

Days Inn
07.2006 - 08.2008

Security Guard

The Reserves Network
12.2005 - 07.2006

Reliability Engineer

Sabre Holdings Pvt Ltd
09.2005 - 06.2008

Janitorial Worker

I 65 rest area
05.2004 - 08.2005

Cashier/Customer Service

Save A Lot
02.2002 - 05.2004

High school diploma - undefined

ucchs

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