Jennifer Lauinger

Perform accurate billing and coding for four board certified plastic surgeons

Responsible for the submission of medical claims in a timely manner

Address complex billing issues in order to reverse the denial of insurance payment decisions

Appeal and submit corrected claims when needed

File all supporting patient documentation for patient claims to either the state or Federal IDR for possible additional reimbursement the provider may be entitled to

Proactively follow up on monthly outstanding accounts receivable

Payment posting

Interact with patients to advise them of their insurance benefits and what they will be responsible for

Generate daily reports to ensure accurate payment posting

Managed a high volume of payment posting

Reviewed provider documentation for accuracy and chose appropriate E/M code before billing to insurance carrier

Conducted patient eligibility checks to ensure active plan coverage and plan benefits before services were rendered

Submitted and monitored medical claims for a vast amount of providers and locations

Assisted patients with billing issues pertaining to their accounts

Submitted professional medical claims to insurance carriers

Posted insurance payments and posted the appropriate patient responsibility to the patients accounts

Reviewed and verified that all insurance payments were accurate and compliant with contract discounts

Worked directly with insurance carriers to resolve payment discrepancies, unpaid claims, referral submissions and prior authorization requests

Created spreadsheets for re-occurring issues involving insurance payments

Contacted and followed up with patients on unpaid balances, assisted in setting up patient payment plans and responded to all patient billing injuries

Performed patient vitals and accurately documented all pertinent information

Provided accurate assessments of patients symptoms to the providers

Scheduled appointments for yearly checkups and sick visits

Supervised and trained staff

Oversaw office inventory by ordering the proper and necessary medications, immunizations and supplies

Completed and processed all patient medical forms

Obtained prior authorizations and referrals

Managed a high volume of phone calls, scheduled appointments and verified all upcoming appointments

Checked patient vitals which included blood pressures, blood sugar levels and temperatures

Collected specimens from patients such as urine and stool samples

Recorded and reported vitals and health statuses to the on-call nurse

Assisted patients with their personal hygiene by helping them bathe, shave and brush their teeth