Jennifer Laurel
Gilbert,Arizona
Summary
Highly organized, dependable and professional candidate successful at managing priorities with a positive attitude. Successful number of years handling executive and administrative tasks and customer relations. Dedicated team player, problem-solver and effective communicator.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Hillside Animal Hospital
06.2015 - 02.2016
- Frequently communicated with a high volume of clients, answered phone calls and emails, scheduled appointments, answered questions regarding health services and procedures.
- Ensured clients and their pets received optimal care and compassion during their visits and check in/out process.
- Supported hospital staff, communicated client needs and health status of pets to ensure they received appropriate care.
- Handled prescription requests.
- Provided social media updates and postings on hospital site.
- Assisted with marketing and display of products at hospital.
Spa Coordinator
Gainey Village
11.2012 - 06.2015
- Customer relations, scheduled appointments.
- Provided excellent customer service to a high volume of guests daily in person and over the phone.
- Handled check in/out process of spa guests.
- Provided education of services offered and recommendations to new guests.
- Sales and balancing of daily receipts.
- Coordinated therapist's schedules.
- Knowledge of products and services sold.
Executive Assistant to President/COO & Senior Vice President
Harkins Theatres
08.2008 - 07.2012
- First point of contact for the President/COO & Senior Vice President.
- Coordinated meetings and maintained calendars for President/COO & Senior VP.
- Developed/maintained excellent vendor relations.
- Assisted with critical projects and procurements.
- Provided administrative support to District Managers.
- Assisted with manager training.
- Printing and procurement of operations collateral and training materials.
- Creation of company-wide weekly newsletter.
- Office management duties.
- Transcribed sensitive and confidential meeting notes/emails.
Sales Associate
White House Black Market
06.2007 - 04.2008
- Greeted customers and provided superior customer service.
- Customer assistance with clothing and accessories purchases.
- Achieved sales and service goals.
- Prepared store displays, organizing marketing collateral and store merchandise.
Education
Bachelor of Arts in Psychology -
Arizona State University
Tempe, AZ12.2007
Skills
- Microsoft Office certified
- Employee relations
- Guest services/relations
- Vendor services/relations
- Project management
- Sales and deposit reconciliation
- Executive scheduling
- Creation and execution of employee training collateral
- Procurement of printed and promotional materials
- Retail sales
References
References available upon request.
Timeline
Client Service Representative
Hillside Animal Hospital
06.2015 - 02.2016
Spa Coordinator
Gainey Village
11.2012 - 06.2015
Executive Assistant to President/COO & Senior Vice President
Harkins Theatres
08.2008 - 07.2012
Sales Associate
White House Black Market
06.2007 - 04.2008
Bachelor of Arts in Psychology -
Arizona State University
Similar Profiles
Heidi SchaeferHeidi Schaefer
Certified Veterinary Technician at Hillside Animal HospitalCertified Veterinary Technician at Hillside Animal Hospital
Karyssa VincentKaryssa Vincent
Customer Service Representative at Hillside Animal ClinicCustomer Service Representative at Hillside Animal Clinic
Samantha MalmfeldtSamantha Malmfeldt
Physical Therapist at Hillside Rehabilitation HospitalPhysical Therapist at Hillside Rehabilitation Hospital