Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer LaVictor

Bay City,MI

Summary

Proven expertise in enhancing customer satisfaction and streamlining operations, demonstrated at MSC Industrial Direct. Leveraged expert problem-solving skills and quality assurance knowledge to significantly improve client relations and operational efficiency. Excelled in fostering key partnerships and driving growth, showcasing a blend of strong customer relations and documentation management abilities.

Overview

3
3
years of professional experience

Work History

Vendor Managed Inventory Specialist

MSC Industrial Direct
11.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Server

Real Seafood Company
04.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Bay City Central High School
Bay City, MI
06.2008

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Timeline

Vendor Managed Inventory Specialist

MSC Industrial Direct
11.2023 - Current

Server

Real Seafood Company
04.2021 - 10.2023

High School Diploma -

Bay City Central High School
Jennifer LaVictor