Jennifer Lawrence
Port Hueneme,CA
Summary
Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further the commands goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
U.S. Department Of Navy
08.2018 - Current
- Regularly advise hiring managers, employees, applicants and other stakeholders on HR-related activities. Which include recruitment, retention, merit promotions, direct hiring authorities, hiring options for competitive and non-competitive actions
- Provides expert level classification consultation services. Classifies position descriptions (PD's) and associated factor evaluation statements in accordance with the Office of Personnel Management (OPM) Classification Standards. Reviews existing position descriptions for accuracy and equity; determines the appropriate legal title occupational series, and grade for vacancies
- Train and develops other junior staffers in HR processes, recruitments, personnel actions, leave accrual, USA Staffing, classification of Demo/GS PD's
- Evaluated, establish, and maintain position classification standards to determine pay system, occupational grouping, title, and grade of positions
- Experience working with Title 5 federal civilian staffing and placement regulations and policies
- Complete all hiring actions including performing job-task analysis, drafting and posting vacancy announcements, reviewing applications, and making recommendations
- Works with hiring managers through each step of the hiring process, from the time the position description is created until the time when the vacancy is filled and a qualified candidate has been hired into the vacant position.
- Conducted qualifications analysis and ensures that all candidates which are referred meet the OPM qualification standards.
- Guides and counsels hiring managers regarding veterans preference hiring procedures.
- Drafts and issues tentative offer letters and final offer letters to selected candidates.
- Provides hiring managers with updates all throughout the hiring process to make sure they are aware of each update in the process
- Worked directly with our overseas HR Liaisons on overseas recruitments to place our employees internationally. These actions included: reassignments, PCS, TQSE, overseas allowances and setting pay
- Maintained personnel records and statistical data to establish accuracy and compliance with regulations.
- Maintain professional relationships with people at all levels inside and outside of the organization
- Utilize HR Links to pull human resources data to determine the best strategy for my customers and to drive change within the command.
- Processed LWOPs/Return to Duty for Uniformed Services
Human Resources Assistant
U.S. Department Of Navy
06.2017 - 08.2018
- Created and maintained personnel files for active and terminated employees
- Ensured I-9 for employees are verified, current, or marked appropriately for all new employees.
- Completes and responds to employment verifications requests
- Prepared and assisted the HR manager with employee policies and procedures.
- Proficient knowledge in DCPDS, TWMS, USA Staffing, and HR Links
- Provided my supervisor with the Recruit Readiness report and Incentive Report every Friday to stay current with all recruitments and funds.
- Prepared daily, weekly and monthly reports using Microsoft Access and Excel.
- Maintained the Resume Folder. Reviewed resumes and forwarded qualified candidates to hiring managers
- Support the HRO community by submitting RPA's; VRA conversions, VRA disability ratings, retirement, separation, realignments, reassignments, career ladder promotions, promotions, temporary promotions, change to lower grade, award one time payments, relocation incentives, and recruitment incentives using DCPDS.
- Assisted with organizing, sorting, and distribution of enrollment packets; verifying payroll accuracy; and printing payroll inserts, paystubs, and organized payroll checks for distribution.
- Lead and performed the New Employee orientation, administered the oath of office, generated check-in/ out sheets for new hires/separations, send out welcome survey and exit surveys, and process E-verify within 3 days of new hires on board to stay compliant.
- Assist HR staffers with creating new hires into USA Staffing, along with sending tentative job offers, scheduling physicals, drug tests, security reviews and maintaining new hire documents in onboarding.
. Once new hires have accepted the final job offer, I create sponsor letters/welcome letters and grant base access for new employee orientation. - Fill and complete the PTR as new employees/promotions/losses/retirements/separations information come, sends out the PTR every other Wednesday for department heads to see our gains and losses.
- Planned and facilitated job fairs, health fairs and command events.
- Provide superior customer service for anyone coming into the Human Resources Office to help them with any questions they may have.
- Gathers ideas, new hires and job announcement for the Plan of the Week to ensure we are providing beneficial information to the command.
Customer Service Representative
Prudential Financial
09.2015 - 06.2017
- I supported the Western Conference of Teamsters for Prudential Financial, the only Teamsters office located on the West Coast.
- Prepared Financial documents; such as pension bank account information, death benefit claims, re-employment claims, popup benefits, death no pays (recovering overpayments from participants).
- Recalculations on retirement pay due to new information in an efficient and professional manner.
- Processed financial transactions from two funding accounts; guaranteed and non-guaranteed funding transactions (invoices, payments, and billing) The systems used were PRIDE, Mainframe, STARS, and CFE.
- Examined documents for accuracy, adequacy of documentation, before submitting to make sure we were in compliance with Prudential's Financial regulation.
- Managed customer calls effectively and efficiently by providing solutions in a complex,
Fast-paced and challenging call center environment for retirees. Many customers are spouses, children and parents of deceased participants. - Other areas of retiree accounts include child support, divorce, government levies, spousal support, retirement funds, disabled children and survival benefits.
- Gathered and verified customer information for tracking and security purposes. This is a requirement in order to protect the plan and the privacy of the participant. I accurately answered their questions and resolved issues effectively and efficiently to uphold the standards of the plan.
- Orally addressed and resolved customer concerns regarding their maintenance claims and pension bank account information, death benefit claims, re-employment claims, popup benefits, death no pays (recovering overpays from participants) and recalculations in an efficient and professional manner.
- Support three different processes which are measured by Prudential Financial. These processes are; Claims Quality (CQ), Call Center Service Quality (SQ) and Death No Pay Quality (DNP). It was incumbent upon myself to support the team by maintaining an average quality score of 92% or higher in all three areas. The overall team requirement is 90% average. A total of 15 process days are allowed for processing each claim in order to be in total compliance.
- Identified and referred unresolved customer grievances to the correctly designed department for further analysis and subsequent investigation and resolution.
- Efficiently handled claims and met service and quality standards every review period.
Education
Bachelor of Science - Business W/ Finance
California State University - Fullerton
Fullerton, CA05.2015
Skills
- Consultancy and Advisory
- Employment Data Tracking
- Adaptable to Changing Conditions
- Resolving Complex Issues
- Recruitment
- Staff Training
Timeline
Human Resources Specialist
U.S. Department Of Navy
08.2018 - Current
Human Resources Assistant
U.S. Department Of Navy
06.2017 - 08.2018
Customer Service Representative
Prudential Financial
09.2015 - 06.2017
Bachelor of Science - Business W/ Finance
California State University - Fullerton
Similar Profiles
Brandon DoodyBrandon Doody
Financial Management Analyst at U.S. Department of the Navy-Cherry Point, NCFinancial Management Analyst at U.S. Department of the Navy-Cherry Point, NC
Elizabeth KatsnelsonElizabeth Katsnelson
Supervisory Human Resources Specialist at U.S. Department of the NavySupervisory Human Resources Specialist at U.S. Department of the Navy
Kelly DejesusKelly Dejesus
Public Health Practicum at U.S Navy and Department of DefensePublic Health Practicum at U.S Navy and Department of Defense
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Jessica KierlJessica Kierl
Clinical Receptionist at Community Memorial Health SystemClinical Receptionist at Community Memorial Health System