Jennifer Lawrence
Rockford,IL
Summary
Accomplished Training and Development Manager at Road Ranger, adept in leveraging E-Learning Strategies and fostering career development. Achieved significant improvements in training program efficiency and employee retention through innovative virtual training techniques. Excelled in cultivating stakeholder relationships and enhancing team performance metrics, demonstrating exceptional leadership and technical training skills.
Overview
22
22
years of professional experience
Work History
District Supervisor
Road Ranger
04.2020 - Current
- Facilitated regular team meetings to discuss challenges, successes.
- Guide, motivate, train and inspire an exceptional team of fourteen travel centers and ten QSR's.
- Knowledgeable with P and L and K.P.I"s
- Responsible for overall performance of my team and creating solutions, setting goals to improve.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Coordinated with other departments to provide smooth execution of direction from all departments.
General Manager
Road Ranger
10.2011 - 04.2020
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
Road Ranger
10.2010 - 10.2011
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Independent Contractor
DHL
01.2007 - 12.2008
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
General Manager
Smith OIL
01.2003 - 01.2007
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Roosevelt High School
Rockford, ILSkills
- E-Learning Strategies
- Virtual Training
- Training delivery
- Technical training
- Onboarding Programs
- Soft skills training
- Career Development
- Learning Management Systems
- Operations Management
- Staff Development
- Sales management
- Employee Engagement
- Community Engagement
- Inventory Management
Timeline
District Supervisor
Road Ranger
04.2020 - Current
General Manager
Road Ranger
10.2011 - 04.2020
Assistant Manager
Road Ranger
10.2010 - 10.2011
Independent Contractor
DHL
01.2007 - 12.2008
General Manager
Smith OIL
01.2003 - 01.2007
High School Diploma -
Roosevelt High School
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