Jennifer Lawrence
Dallas,TX
Summary
Dynamic leader with a proven track record at Whatabuger, enhancing customer satisfaction and streamlining operations. Excelled in operations management and conflict resolution, boosting efficiency and fostering a positive work environment. Skilled in staff management and passionate about delivering exceptional service, significantly improving team performance and customer loyalty.
Highly proactive manager with 19 years of experience in team leadership in the fast food industry. Background includes sales, management and customer service in fast-paced settings.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Whatabuger
03.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Lab Technician
Baylor Scott & White
04.2021 - 05.2022
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Restaurant General Manager
Taco Bell Restaurant
03.2008 - 05.2022
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
No Degree - Medical Administrative Assistant
Everest College
Dallas, TX11-2013
Skills
- Customer loyalty
- Staff scheduling
- Operations management
- Staff management
- Team management
- Food service background
- Organization and prioritization
- Schedule coordination
- Conflict resolution techniques
- Customer-oriented
- Complaint resolution
- Supervisory skills
- Passion for customer satisfaction
- Trained in performance and wage reviews
- Self motivation
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30-40 staff members.
Languages
English
Timeline
Lab Technician
Baylor Scott & White
04.2021 - 05.2022
Restaurant Manager
Whatabuger
03.2016 - Current
Restaurant General Manager
Taco Bell Restaurant
03.2008 - 05.2022
No Degree - Medical Administrative Assistant
Everest College
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