Jennifer Lawson
manager
Palm Coast,Florida
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Queen Of Clean
04.2016 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- House and Yacht Cleaning
Office Manager
Islandbound Boat Services
12.2019 - 04.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Banquet Manager
Hammock Beach Resort
01.2011 - 12.2019
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Assistant Manager
The Pantry Inc (kangaroo Gas Station)
04.2005 - 08.2009
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Clermont Northeastern High School
Batavia, OH05.2004
Skills
- Business Strategies
- Quality Management Systems
- Client Retention
- Staff Training
- Business Marketing
- Staff Management
- Customer Relations
- Business Administration
- Report Writing
- Mail Handling
- Workflow Planning
- Sorting and Labeling
- Policy Implementation
- Billing and Invoicing
Timeline
Office Manager
Islandbound Boat Services
12.2019 - 04.2021
Owner/Operator
Queen Of Clean
04.2016 - Current
Banquet Manager
Hammock Beach Resort
01.2011 - 12.2019
Assistant Manager
The Pantry Inc (kangaroo Gas Station)
04.2005 - 08.2009
High School Diploma -
Clermont Northeastern High School
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