Jennifer Lawson
Lake Oswego,OR
Summary
I am an enthusiastic, hard working individual with deep conviction and compassion, always looking for the opportunity to better utilize my outstanding customer service and training skills. I am looking to share my natural talent and communication skills, to contribute meaningfully to the lives of others while working for a company known for their honesty and fairness with their customers and employees.
Overview
17
17
years of professional experience
Work History
Ride Share
Uber
03.2018 - Current
- Achieve consistently high customer ratings due to exceptional customer service. Including current 5 out of 5 star rating.
- Upheld high standards of professionalism and discretion when working with high value clients.
- Maximize passenger satisfaction by maintaining vehicle in safe and clean operating condition.
- Provide excellent customer service and attention to customers when face-to -face or through phone conversations.
Customer Service Crew Chief/Trainer/Ground Security Coordinator
Airport Terminal Services Inc
Salt Lake City, UT
10.2016 - 01.2018
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Ensured all safety protocols were followed in accordance with FAA regulations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained/tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Phlebotomist/Paramedical Examiner
EMSI Paramedical
Salt Lake City, UT
01.2007 - 10.2016
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Education
Associate of Science - Nursing
Eagle Gate College
Salt Lake City, UT12-2014
Skills
- Highly Adaptable
- Strong Interpersonal Skills
- Team Building Leadership
- Relationship Development
- Problem Resolution
- Impeccable Organization
- Planning and Coordinating
- Exceptional Customer Service
- Advanced Time Management
- Work Prioritization
Timeline
Ride Share
Uber
03.2018 - Current
Customer Service Crew Chief/Trainer/Ground Security Coordinator
Airport Terminal Services Inc
10.2016 - 01.2018
Phlebotomist/Paramedical Examiner
EMSI Paramedical
01.2007 - 10.2016
Associate of Science - Nursing
Eagle Gate College
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