Jennifer Lawson
Puyallup,Washington
Summary
Certified Driver's Education Instructor and State Road Testing Examiner with over 6 years of comprehensive classroom and road test experience in Washington. Expertise in teaching essential driving skills with a focus on safety and defensive driving techniques tailored to diverse learners. Proven track record as a reliable Police Officer with 8 years of street-level policing, committed to enhancing community safety and reducing crime rates through proactive engagement. Dedicated to fostering a learner-centered approach to driving education while maintaining public safety and well-being.
Overview
19
19
years of professional experience
Work History
Driving Instructor
911 Driving School
11.2019 - Current
- Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.
- Stressed safe and defensive driving practices in various road conditions using graphic videos to show possible consequences of unsafe practices.
- Instructed over 2000 hours of classroom-based driver education classes starting with general driving concepts and proceeding to practical specifics.
- Instructed students on safe driving practices and state regulations.
- Developed tailored lesson plans to accommodate diverse learning styles.
- Mentored new instructors, providing guidance on best practices and techniques.
- Enhanced training programs by integrating technology-based learning tools.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Evaluated student performance and documented progress and goals.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
- Trained approximately 20 new instructors on successful classroom and road-testing techniques and practices.
Billing Specialist
Road Runner Trucking
10.2017 - 12.2019
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Investigated and resolved issues to maintain billing accuracy.
- Managed numerous client accounts to track and collect money owed.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed customer inquiries related to billing discrepancies, ensuring prompt resolution and satisfaction.
- Trained new staff on billing procedures and software usage, fostering a knowledgeable team environment.
- Analyzed billing data to identify trends, recommending adjustments to improve revenue cycle management.
Police Officer
University of Utah
07.2006 - 09.2012
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Conducted routine patrols to deter criminal activity and maintain public order.
- Collaborated with local law enforcement agencies to address community concerns effectively.
- Investigated incidents and prepared detailed reports for legal proceedings and internal records.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Education
Some College (No Degree) - Sociology and Anthropology
University of Utah
Salt Lake City, UTSkills
- Roadside safety knowledge
- Traffic law mastery
- Criminal Investigations
- Emergency planning
- Undercover operations
- Conflict resolution tactics
- Schedule setting
- De-Escalation Techniques
- Document Management
- Verbal Communication
- Customer Service
- Administrative Support
- Database Management
- Invoice Processing
- Data Entry
- Strong observational skills
- Good judgment
Timeline
Driving Instructor
911 Driving School
11.2019 - Current
Billing Specialist
Road Runner Trucking
10.2017 - 12.2019
Police Officer
University of Utah
07.2006 - 09.2012
Some College (No Degree) - Sociology and Anthropology
University of Utah