JENNIFER LAWTON
Boston,MA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
J.P Licks
Lynnfield, MA
05.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Assistant Manager
J.P Licks
Andover, MA
12.2020 - 05.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Supervisor
J.P Licks
Andover, MA
10.2020 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Supervisor
Jp licks
West Roxbury, Ma
03.2016 - 10.2020
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Actively pursued personal learning and development opportunities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Crew Member/ Shift Leader
Dunkin’ Donuts
Dorchester, Ma
03.2016 - 08.2016
- Determined customer needs by asking relevant questions and listening actively to the responses
- Worked with the management team to implement the proper division of responsibilities.
Customer Service Representative
U-haul
Glendale, Az
03.2015 - 03.2016
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Store Manager
Dunkin’ Donuts
Dorchester, MA
01.2011 - 01.2012
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and empathetic manner.
Education
High School Diploma -
Quincy High School
2002
Skills
- Trusted key holder who follows procedures
- MS Windows proficient with Exceptional customer service
- Quick learner in Inventory management
- Strong client relations and Customer-focused
- Credit card processing
- Transaction Monitoring
- Product and Service Knowledge
- Managing Operations and Efficiency
- Administration and Reporting
- Scheduling and Coordinating
- Vendor Performance Monitoring
- Shift Coverage
Certification
- Choke Saver Training
Timeline
Assistant Manager
J.P Licks
05.2021 - Current
Assistant Manager
J.P Licks
12.2020 - 05.2021
Supervisor
J.P Licks
10.2020 - 05.2021
Supervisor
Jp licks
03.2016 - 10.2020
Crew Member/ Shift Leader
Dunkin’ Donuts
03.2016 - 08.2016
Customer Service Representative
U-haul
03.2015 - 03.2016
Store Manager
Dunkin’ Donuts
01.2011 - 01.2012
High School Diploma -
Quincy High School
Similar Profiles
Maria SilvestriMaria Silvestri
Ice Cream Scooper/Cashier at J.P. LicksIce Cream Scooper/Cashier at J.P. Licks
Dameon LickDameon Lick
Photographer at Licks PhotographyPhotographer at Licks Photography
Katie MaldonadoKatie Maldonado
Supervisor at JP LICKS MGMTSupervisor at JP LICKS MGMT